Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Stuchlik

Grand Island,NE

Summary

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. With 15 years of experience. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. I have recently taken and successfully passed a Microsoft 365 course. Seasoned Paraprofessional excited to help students of different skill levels excel. Thrilled to assist teachers with needs to facilitate best possible educational environment. Ready to help students grow and learn through any type of support.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Williams Cleaners
Grand Island, NE
06.2008 - 03.2024
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Established processes for monitoring customer satisfaction levels.
  • Implemented new procedures or systems to improve efficiency within the organization.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Organized schedules, workflows and shift coverage to meet expected business demands.

Call Center Representative

Pizza Hut
Grand Island, NE
10.2008 - 08.2010
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Education

GED -

Central Community College
Grand Island, NE
12.2008

Some College (No Degree) - Microsoft Office 365

Bellevue University
Bellevue, NE

Skills

  • Task Delegation
  • Operations Management
  • Employee Scheduling
  • Employee Performance Evaluations
  • Money Handling
  • Team Motivation
  • Strategic Planning
  • Customer Relations
  • Promotional Planning
  • Microsoft Office Expertise
  • Paperwork Processing
  • Report Generation
  • Account Updating
  • Data Entry
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Complaint Resolution
  • Computer Proficiency
  • Office Equipment Proficiency
  • Call Center Operations
  • Multi-Task Management
  • High-Energy Attitude
  • Positive and Professional
  • Customer Service
  • Classroom support

Timeline

Call Center Representative

Pizza Hut
10.2008 - 08.2010

Assistant Manager

Williams Cleaners
06.2008 - 03.2024

GED -

Central Community College

Some College (No Degree) - Microsoft Office 365

Bellevue University

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Megan Stuchlik