Megan Sublett
Glasgow,KY
Summary
Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Interested in the position of Customer Service Representative offering ability to handle high volume calls, active listening skills,ability to follow-through in a timely manner and assess customers need to achieve satisfaction with 9+years experience in customer service.
Overview
9
9
years of professional experience
Work History
Restaurant Worker
Annie’s Country Cooking
Glasgow, KY
04.2019 - 01.2022
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Tallied cash drawer at beginning and end of each work shift.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Trained new hires in customer service, food preparation and restaurant procedures.
- Provided prompt, courteous services to customers in Type dining environment.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Call Center Operator
Sitel(Bestbuy)
Glasgow, KY
03.2012 - 04.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on current promotions, upgrades or new offerings available under current plan.
- Documented and detailed calls and complaints using call center's CRM database.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Detailed payment options and explained price, receipt and billing details to customers.
- Addressed customer account discrepancies and concerns.
- Maintained and managed customer files and databases.
- Answered over Number calls per shift to meet fast-paced call center demands.
- Attended telephone skills and program information training sessions to boost aptitude.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
Debt Collector Agent
Sitel (National Action Financial Services)
Glasgow, KY
05.2010 - 03.2012
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used skip tracing and other techniques to locate debtors.
- Worked with customer to create debt repayment plan based on current financial condition.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Entered client details and notes into system for interdepartmental access and review.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Manufacturer
RR Donnelley & Sons Co
Glasgow, KY
09.2003 - 11.2008
- Fed magazine pages into packer machine
- Worked with raw materials to develop complete and commercially viable products.
- Checked, repaired and repacked survival equipment to meet specifications.
- Completed over Number daily Type installations according to strict schedules, inventories and customer needs.
- Spread out articles or materials and examined for holes, tears and other defects.
- Tested systems, noting issues and completing preventive maintenance.
- Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
Education
12th High School Diploma -
Glasgow High School
Skills
Documentation and reporting
Gathering information
Quality assurance
Answering questions
Call center operations
Typing [25] wpm
Customer support
Inbound phone calls
Proficient in Microsoft Word and Microsoft Excel
Logging call information
E-commerce
Technical Support
Verbal and written communication
Complaint resolution
Timeline
Restaurant Worker
Annie’s Country Cooking
04.2019 - 01.2022
Call Center Operator
Sitel(Bestbuy)
03.2012 - 04.2019
Debt Collector Agent
Sitel (National Action Financial Services)
05.2010 - 03.2012
Manufacturer
RR Donnelley & Sons Co
09.2003 - 11.2008
12th High School Diploma -
Glasgow High School