Megan Sullivan

Expectations/Responsibilities

LENS

Enrollment Route group/Self-Funded Route Group

Reroute ID cards alternate address

ONBASE

Renewals

Revisions

New Groups

Reassign forms

Work my queue

SMBU OLFO Renewal/New

REPORTS

BO reports Daily, Weekly, Monthly

Apex reports 2 both PCP

EFS leadership inbox daily reports assign to reps including SMBU reports

Procedure Reviews/UPDATES

EFS Inbox

Work/manage emails

Exception Request

Entity transfers -APEX

ID cards off hold for renewal and new EDI group production files

Letters needing correction sent to EFS from DCC

NCOA prep and assign

COBA/SECTION 111

Address corrections due to incorrect spacing

• Customer Service for groups & people within the organization
• Process Large, New and OLFO
• Maintain a professional environment
• Primary Coordinator for Membership Reports
• Business Renewals

• Customer Service for groups & people within the organization
• Process new enrollments, changes
• Maintain a professional environment
• Primary rep for specific large groups
• & terminations

• Quality Control
• Assembly
• Payroll

• Assembly
• Inspection
• Team Member