Megan Sulsona
San Bernardino,CA
Summary
Results-focused Trainer offering excellent command of training principles and best practices. Trained numerous employees in different skill sets, and achieving 98% passing rate. Superb organizational and communications skills that facilitate desired results. Goal-oriented Shift Trainer with 7 years of training expertise.
Overview
10
10
years of professional experience
Work History
Merchandiser
Disneyland Park
04.2023 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained displays to achieve clean and appealing product layouts.
- Answered guest questions regarding store merchandise, department information, and pricing.
- Assisted back of house cast members on restocking merchandise with speed and efficiency.
PBX Switchboard Operator
San Antonio Regional Hospital
08.2022 - 04.2023
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Operated switchboard and routed incoming calls to appropriate departments.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Shift Trainer
Rapid Response Monitoring
04.2019 - 05.2022
- Corrected employee behavior that did not reach accepted standards, and recognized performance that met or exceeded those criteria.
- Displayed working knowledge of Microsoft Office programs.
- Conducted new hire pods and training sessions, and trained current employees on new material and procedures.
- Trained employees to handle advanced skill sets such as Amazon, Virtual Security Guard, and Video.
Pet Stylist
Petco
11.2013 - 02.2018
- Trained other stylists while monitoring their workflow and behaviors.
- Kept records of clientele specifications and requests for optimal customer satisfaction.
- Used correct terms and explained job tasks to workers as part of comprehensive daily management and process improvement strategies.
- Collaborated with management to identify company training needs and scheduling.
Skills
- Attention to Detail
- Employee Training and Supervision
- Adaptability and Flexibility
- Time Management and Prioritization
- Teamwork and Collaboration
- Documentation and Recordkeeping
Timeline
Merchandiser
Disneyland Park
04.2023 - Current
PBX Switchboard Operator
San Antonio Regional Hospital
08.2022 - 04.2023
Shift Trainer
Rapid Response Monitoring
04.2019 - 05.2022
Pet Stylist
Petco
11.2013 - 02.2018
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