Megan Swain

Teams training class , June 2025 through October 2025

• Interpreted legal documents such as contracts or court orders when evaluating claims for payment.
• Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
• Adhered to strict guidelines pertaining to confidentiality while handling sensitive personal information.

• Established and maintained relationships with customers, vendors, and transport companies.
• Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
• Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
• Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
• Consistently met company and department objectives within budget and time constraints.
• Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
• Used judgment and initiative in handling confidential matters and requests.
• Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
• Delegated work to staff, setting priorities and goals.
• Reviewed files and records to obtain information and respond to requests.
• Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
• Developed strategies to optimize workflow processes in order to maximize productivity.
• Resolved customer complaints related to product quality or delivery issues.

• Provided ongoing support and advice to clients regarding policy adjustments and updates.
• Nurtured relationships with potential clients through regular communication and engagement.
• Assisted customers in selecting the right life insurance coverage for their needs.
• Educated clients on the importance of life insurance and financial planning.
• Prepared quotes for prospective customers based on their individual needs.
• Resolved customer issues in a timely manner while providing excellent customer service.
• Utilized CRM software to manage client data and sales activities efficiently.
• Customized insurance policies to meet the specific needs and financial goals of clients.
• Sought out new clients and developed clientele by networking to find new customers.
• Developed and maintained relationships with clients to ensure customer satisfaction.
• Analyzed clients' financial situations to propose solutions that align with their long-term goals.

• Designed and delivered personalized learning for each student and advocated for student inclusion and success in general education environments.
• Administered medication per physician's orders according to agency policy.
• Formed deep relationships with parents and students by engaging groups through conferences, emails, texts and phone calls.
• Evaluated student needs to provide helpful resources and support.
• Developed interesting and interactive learning methods tailored to help students with individual needs.
• Educated staff regarding best practices related to supporting people with intellectual disabilities.
• Monitored client progress and documented changes in behavior or functioning.
• Implemented behavior intervention strategies to address challenging behaviors.
• Facilitated communication between families, guardians and other professionals.
• Maintained student records in accordance with district standards.
• Coached clients on job readiness skills such as interviewing techniques and resume writing.

• Adapted pest control strategies based on seasonal pest trends and emerging pest threats.
• Fostered customer safety by cleaning and removing pesticides after application.
• Recruited and hired workers, in addition to supervising and monitoring daily performance.
• Worked independently to manage daily schedules and route planning efficiently.
• Responded quickly and efficiently to customer inquiries regarding pest problems.
• Reviewed treatment plans developed by technicians prior to implementation.
• Maintained knowledge and adhered to state rules and regulations.
• Met with customers at residences and places of business to check on pest and rodent situations.
• Detailed every job in well-written report, pointing out sanitation and structural issues that could result in pest activity.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Followed all company protocols when applying pesticides on the inside and outside of structures.
• Researched new methods and products for controlling pests in an environmentally friendly manner.
• Operated and maintained pest control equipment and vehicles, ensuring they were in good working condition.
• Followed local, state, and federal regulations regarding the safe handling and application of pesticides.
• Assisted in preparing bids for contracts related to pest control services.
• Modeled high-quality customer service to team of professionals employees.