Megan Swanberg

• Observed animals and treat calves when showing signs of Illness.
• Conducted thorough examinations of animals to identify concerns such as illnesses, diseases and injuries, as well as monitor and document physical changes.
• Clean and maintain animals pens.
• Perform appropriate safety and environmental protocols when cleaning and maintaining bottles and buckets.
• Document any treatments, vaccines and medications animals receive.
• Document animals growth, individual behaviors, feeding patterns and other data in daily logs and main database and identifying areas of concern.

• Maintained detailed records of customer interactions and resolutions, utilizing data to identify trends and areas for improvement in the support process.
• Boosted team morale through regular recognition of individual achievements, contributing to a positive work environment.
• Provide support, advice, and solutions to customers facing issues or having questions.
• Create, maintain, and adjust schedules to ensure that work is completed on time and within a budget.
• Maintain, scheduled, update paperwork for inspections.
• Schedule, maintain warranties and recalls on any of the equipment.

• Maintain all administrators SOP's.
• Collected, validated and distributed information to customers.
• Review, open, close all laboratory work orders.
• Communicate with all customers to clarify requirements

and agree to delivery expectations.

• Order, received and track all laboratory supplies and equipment.
• Maintain all laboratory Ace sites, list, databases, sample logs, templates, and inventory systems.
• Create all LWO results sheets.
• Generate charts and graphs for productively and on time to promise.
• Schedule and monitor all testing.
• Distribute and balance testing workload among team members.
• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.

• Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
• Performed continuous random spot reviews of daily log pages, non-routine and work package contents for completeness, correct use of appropriate references and approved data.
• Streamlined audit processes for greater efficiency, reducing time spent on each evaluation.
• Trained and reviewed work of junior personnel on departmental responsibilities.
• Completed timely quality reports highlighting decencies and recommending corrective actions.
• Determined correct procedures for inspection and review to standardized audit processes.