Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Permanency Supervisor
2INgage
02.2025 - Current
Areas of Responsibility: Supervision of Courtesy Supervision Unit; Missing Children Coordinator, ICPC Coordinator, Supervision of Facilitation Scheduling; Supervision of Family Finding; CSE-IT Trainer
Oversaw daily operations, ensuring workflow efficiency and adherence to safety standards.
Mentored team members, fostering a culture of continuous improvement and skill development.
Implemented process enhancements, resulting in improved productivity and reduced operational delays.
Coordinated cross-functional teams to streamline project execution and achieve organizational goals.
Facilitated regular team meetings to discuss challenges and strategize solutions for ongoing projects.
Coordination of multiple programs through the implementation of policy and procedure while providing support to other areas.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Director of Permanency Services
2INgage
08.2021 - 02.2025
Led cross-functional teams to develop and implement strategic initiatives enhancing organizational performance.
Oversaw the day-to-day operations of the Permanency Services Program.
Ensured high-quality services aligned with best practices and agency policies.
Collaborated with public and private agencies to ensure seamless service delivery.
Monitored compliance with local, state, and federal laws and agency policies.
Conducted surveys and evaluations to refine services and present results to senior staff.
Established long-term goals and fiscal strategies for program sustainability.
Represented the agency in public forums and legislative events.
Provided supervision, development, and leadership for agency staff.
Ensured culturally responsive practices and promote teamwork.
Coordinated with internal and external partners to meet program objectives.
Provided training development and delivery.
Permanency Supervisor
2INgage
06.2020 - 08.2021
Oversaw and supported Permanency staff, ensuring case file accuracy and adherence to policies.
Oversaw daily operations, ensuring workflow efficiency and adherence to safety standards.
Developed training programs for new hires, enhancing onboarding experience and retention rates.
Participated in program planning, budgeting, and goal setting.
Developed and implemented Permanency Program policies and procedures.
Coordinated with public/private agencies and community resources for service delivery.
Facilitated family preparation for Permanency through assessments, home visits, and mentoring.
Ensured timely and accurate court documentation and adherence to court orders.
Engaged in pilot and project states for the development of a records management system.
Provided ongoing support and crisis intervention as needed.
Supervised, trained and evaluated staff while promoting teamwork and cultural sensitivity.
Care Coordinator
2INgage
01.2019 - 06.2020
Managed a workload of children and youth who had entered the foster care system and were in need of paid foster care placement.
Participated in court hearings to provide updates regarding efforts to match children and youth to placements that best suited their needs.
Engage and collaborate with external state, legal, and community stakeholders.
Provided on-call support to children and youth in crisis and support for missing children upon location.
Developed a contracted provider list for efficiency in provider contacts.
Metro Regional Learning Coordinator – Child Welfare Training System
University of Colorado/ Kempe Center at The Children’s Hospital
10.2017 - 12.2018
General Responsibilities: Facilitate training, coaching, and technical assistance with county caseworkers, supervisors, and foster parents utilizing adult learning theories and current available technology.
Developed and implemented training programs enhancing staff competencies in child development practices.
Oversaw development for Fundamentals courses to ensure alignment with current best practices and innovative liberating learning methods.
Assumed ownership for regional success, including establishing, building and maintaining customer relationships across levels and professional disciplines.
Ensured project representation and responsiveness in a manner that anticipates customer needs and cultivates regional relationships.
Facilitated Regional Training Advisory Committee (RTAC) meetings and ensured the needs of the region are known and communicated with project leadership.
Marketed courses and maintained CWTS communications within the assigned region.
Facilitated training evaluation tools and ensures data are effectively and accurately delivered and used as a resource to measure performance and enhance results
Conducted annual appreciative listening tours and appreciate visits with each county within the region.
Ongoing Social Caseworker III – Family Reunification/Family Preservation
Adams County Department of Human Services
01.2007 - 10.2017
In addition to general case management responsibilities:
Developed a group supervision model to aid in case consultations and consistent group learning of work-related dynamics and expectations.
Developed a reference resource and "How To" for other staff for work responsibilities
Participated in technology work groups to increase efficiency in the completion of job-related tasks.
Education
Bachelor of Arts - Sociology, Minor in Spanish
McMurry University
Abilene, Texas
Master of Science - Organizational Psychology And Human Resources
Angelo State University
San Angelo, TX
08-2026
Skills
Innovative
Training facilitation
Performance coaching
Results-driven
Personnel oversight
Critical Thinking
Accomplishments
Co-Active Training Institute – coach training (Fundamentals, Fulfillment, Balance, Process, and Synergy)
TFI Leadership Institute – Platinum Level
Certification
CSE-IT Certified Trainer
Solution-Based Casework Certified and Trainer
Collaborative Family Engagement Certified and Trainer
Public Notary
Notary ID: 133946300
State: Texas
Expiration: September 6, 2026
Timeline
Permanency Supervisor
2INgage
02.2025 - Current
Director of Permanency Services
2INgage
08.2021 - 02.2025
Permanency Supervisor
2INgage
06.2020 - 08.2021
Care Coordinator
2INgage
01.2019 - 06.2020
Metro Regional Learning Coordinator – Child Welfare Training System
University of Colorado/ Kempe Center at The Children’s Hospital
10.2017 - 12.2018
Ongoing Social Caseworker III – Family Reunification/Family Preservation
Adams County Department of Human Services
01.2007 - 10.2017
Bachelor of Arts - Sociology, Minor in Spanish
McMurry University
Master of Science - Organizational Psychology And Human Resources