MEGAN SWOOPE
Mentor,OH
Summary
Experienced leader with a strong background in guiding teams, managing multifaceted projects, and driving strategic initiatives to successful completion. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
Work History
Business Systems Analyst IV (Product Owner)
AmTrust Financial Services, Inc, AFSI
08.2015 - Current
- Develop and manage project plans while providing status updates to management.
- Gather, clarify, and document complex requirements.
- Identify needed business improvements and determine appropriate systems required to implement solutions.
- Analyze application behavior, investigate issues, and assess impacts across multiple applications.
- Support cross-team coordination within established delivery processes.
- Contribute to successful field deployment of business systems improvements.
Commercial Auto Underwriter
Nationwide Insurance Company
02.2012 - 08.2015
- Applied basic insurance underwriting knowledge to evaluate and analyze information.
- Conducted accurate and thorough risk selection with proper classification of insureds.
- Determined level of acceptable risk by reviewing applications for coverage and loss control reports.
- Evaluated insurance applications to approve or decline risks based on company guidelines.
Commercial Auto Customer Service Representative
Nationwide Insurance Company
09.2008 - 02.2012
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Navigated computer system to look up customer information and update policies.
- Asked probing questions and offered solutions to resolve customer issues.
Customer Service Representative/ Agent Contact Team
Progressive Insurance
09.2005 - 09.2008
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Associate of Arts - General Studies
Lakeland Community College
Willoughby, OHSkills
- Research and Analysis
- Root Cause Analysis
- Stakeholder Relations
- Requirements Gathering
- Enhancement support
- Agile Expertise
- Process Documentation
- Production Support
- Software Testing
- SQL
Timeline
Business Systems Analyst IV (Product Owner)
AmTrust Financial Services, Inc, AFSI
08.2015 - Current
Commercial Auto Underwriter
Nationwide Insurance Company
02.2012 - 08.2015
Commercial Auto Customer Service Representative
Nationwide Insurance Company
09.2008 - 02.2012
Customer Service Representative/ Agent Contact Team
Progressive Insurance
09.2005 - 09.2008
Associate of Arts - General Studies
Lakeland Community College