Megan Taliaferro
Friendswood,TX
Summary
Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Co-Owner
TCGplayer
Friendswood, TX
12.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Made decisions and resolved issues using critical thinking and analytical skills.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.
Caregiver
Myself
Friendswood, TX
06.2019 - 01.2024
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Laundered clothing and bedding to prevent infection.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Drove clients to doctors' appointments and social outings.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Followed safe lifting and transferring techniques to transport residents.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Developed plans for respite care when needed based on availability of family members or other caregivers.
Customer Service Cashier
JOANN Fabrics and Crafts
Webster, TX
06.2016 - 09.2021
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Processed credit card transactions accurately and efficiently.
- Greeted customers promptly and responded to questions.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers with locating merchandise within the store.
- Operated cash registers to process payments for goods and services.
- Offered customers carry-out service at completion of transaction.
- Answered customers' questions and provided information on store procedures or policies.
Customer Service Cashier
Hastings
Great Falls, MT
02.2013 - 03.2016
- Operated cash registers to process payments for goods and services.
- Greeted customers and provided friendly customer service.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Call Center Representative
National Electronic Warranty
Great Falls, MT
02.2012 - 02.2013
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Performed outbound calling campaigns to promote new products or services.
- Engaged actively with callers, confirming or clarifying information and diffusing anger.
- Offered resolutions to de-escalate calls and solve customer issues.
Overnight Stocker and Receiver
Walmart
Great Falls, MT
01.2009 - 01.2012
- Assessed floor displays to restock merchandise.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Conducted price changes as needed, following established procedures.
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Received and stocked merchandise in a timely manner.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
- Tracked outgoing orders to provide shipping status to customers.
- Assisted customers with product, promotion and policy information.
- Identified and quickly handled spill clean-up.
- Followed instructions to properly arrange merchandise items.
Bagger
Krogers
Pearland, TX
2007 - 2008
- Bagged groceries for customers quickly and accurately.
- Stacked items in bags to maximize space and prevent breakage.
- Provided excellent customer service by answering questions about products and services.
- Assisted with stocking shelves when necessary.
- Greeted customers entering the store with a friendly attitude.
- Offered assistance to elderly or disabled patrons who needed help carrying bags out of the store.
- Assisted customers with loading their purchases into their vehicles.
- Kept informed about special promotions or new products available at the store.
- Collected shopping carts from parking lot and returned to store.
Education
Associate of Arts - Audio Engineering
San Jacinto College District
Pasadena, TX05-2025
High School Diploma
Friendswood High School
Friendswood, TX06-2009
Skills
- Customer Service
- Cash Handling
- Customer Complaint Resolution
- Payment Collection
- Cash Management
- Positive and Professional
Certification
- Dante Certified Level 3
References
- Lester Williams. Professor/Coworker. Lester.williams@sjcd.edu
- Kyle Gills. Coworker. kyle.s.gills@gmail.com. 832-853-8952.
- Christina Soontornvat. Coworker. 512-758-1600
Timeline
Co-Owner
TCGplayer
12.2023 - Current
Caregiver
Myself
06.2019 - 01.2024
Customer Service Cashier
JOANN Fabrics and Crafts
06.2016 - 09.2021
Customer Service Cashier
Hastings
02.2013 - 03.2016
Call Center Representative
National Electronic Warranty
02.2012 - 02.2013
Overnight Stocker and Receiver
Walmart
01.2009 - 01.2012
Bagger
Krogers
2007 - 2008
Associate of Arts - Audio Engineering
San Jacinto College District
High School Diploma
Friendswood High School
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