Megan Tarnow
Summary
Skilled in appraisal standards and customer service, I excelled at U.S. Bank by delivering accurate appraisals and enhancing client satisfaction. My proficiency in Microsoft Office, coupled with exceptional communication skills, facilitated effective teamwork and problem-solving. Achievements include mentoring new hires and streamlining appraisal processes, demonstrating both hard and soft skills critical to success.
Overview
14
14
years of professional experience
Work History
Appraisal Reviewer
U.S. Bank
03.2020 - Current
- Achieved successful appraisals by conducting thorough research and analysis of properties.
- Expanded knowledge of appraisal standards and regulations, through consistent learning.
- Collaborated with real estate professionals to gather pertinent information for accurate appraisals.
- Developed proficiency in writing clear and concise narrative appraisal reports that met the expectations of clients and regulatory authorities.
- Enhanced client satisfaction by providing well-reasoned, accurate, and timely appraisal reports.
Appraisal Coordinator
U.S. Bank
06.2018 - 03.2020
- Assisted appraisers in completing assignments efficiently through effective coordination and communication.
- Optimized client satisfaction by promptly addressing inquiries and resolving concerns related to appraisals.
- Ensured timely completion of appraisal reports by closely monitoring deadlines and tracking progress.
- Facilitated smooth operations by managing schedules, coordinating appointments, and confirming property access for appraisers.
- Established strong relationships with clients, fostering trust and loyalty through consistent professionalism and quality service delivery.
Customer Service Representative
First Premier Bank
01.2016 - 06.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Entry Clerk
First Premier Bank
05.2011 - 12.2015
- Verified data by cross-checking with original documents.
- Updated databases with new information in a timely manner.
- Supported team by completing data entry tasks as assigned.
- Completed data entry tasks with accuracy and efficiency.
- Entered data into various computer systems accurately.
Education
Bachelor of Science - Business
South Dakota State University
Brookings, SD05-2015
Skills
- Appraisal standards
- Appraisal process comprehension
- Customer service
- Excellent communication
- Microsoft office
- Teamwork
- Time management
- Attention to detail
- Problem-solving
- Multitasking and organization
Timeline
Appraisal Reviewer
U.S. Bank
03.2020 - Current
Appraisal Coordinator
U.S. Bank
06.2018 - 03.2020
Customer Service Representative
First Premier Bank
01.2016 - 06.2018
Data Entry Clerk
First Premier Bank
05.2011 - 12.2015
Bachelor of Science - Business
South Dakota State University
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