MEGAN THOMAS

In my current role as a Scheduling Coordinator at AssuriCare, I handle a variety of responsibilities related to payment and billing inquiries and submissions through a ticketing system. I work closely with RNs to support assessments for long-term care insurance claims, ensuring that all documents are accurately reviewed and submitted. Additionally, I perform quality assurance on assessment documents to maintain high standards.

As an Insurance Agent at Lovett Insurance, I was responsible for managing and maintaining personal lines insurance policies, which involved ensuring accurate billing and processing policy renewals. I facilitated the submission of insurance claims and conducted follow-ups to ensure timely and accurate resolution. My role also required providing customer support for billing inquiries and policy updates, ensuring a high level of service.

As a Customer Service Representative at GEICO, I managed billing and payment processes for insurance policyholders, ensuring all transactions were processed accurately. I managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes. Additionally, I updated insurance policies to reflect accurate billing information and provided customer support focused on addressing billing inquiries and policy updates.

• As an Optician at Advanced Eye Care, I managed medical billing and coding for various insurance companies, including VSP. I was responsible for maintaining accurate electronic health records (EHR) to ensure proper billing and assisting patients with their billing and insurance claims issues. I conducted quality assurance to verify accurate diagnosis labels and claim submissions, evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction, and filed claims with vision and medical insurance companies to garner payment for optical services.