Megan Thomas
Fort Worth
Summary
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Rex's Bar and Grill
12.2024 - Current
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes.
Corporate Trainer
Twin Peaks Restaurants
01.2019 - 12.2024
- While being a corporate trainer I have learned how to manage multiple people at one time while still maintaining a consistent level of integrity. In doing so I have done scheduling, ordering inventory from suppliers, making sure the new store has everything they need to run smoothly and working as a team.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training.
- Maintained records on attendance and participation.
- Monitored employee progress and gave feedback to management and additional training requirements.
- Developed training programs to meet company objectives.
- Created training programs and instructional materials to further educate personnel.
- Collaborated with management to identify company training needs and scheduling.
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed effective training manuals, modules and teaching aids.
- Utilized variety of instructional design methodologies to create effective learning experiences.
Assistant Manager
Palm Beach Tan
03.2017 - 12.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Conducted performance evaluations and provided constructive feedback to employees.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor's degree - Business Marketing
Texas Tech University
Skills
- Recruitment
- Restaurant operations management
- Menu development
- Staff scheduling
- Performance improvement
- Staff management
- Passion for customer satisfaction
- Pre-shift walk-through
- Table management
- Shift management
- Full service restaurant background
- Organization and prioritization
Certification
- First Aid Certification
- TABC Certified
- Food Handler Certification
- Bartender License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Restaurant Manager
Rex's Bar and Grill
12.2024 - Current
Corporate Trainer
Twin Peaks Restaurants
01.2019 - 12.2024
Assistant Manager
Palm Beach Tan
03.2017 - 12.2018
Bachelor's degree - Business Marketing
Texas Tech University
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