Megan Thomas
Bullhead City,AZ
Summary
Experienced customer service professional with a track record of enhancing customer satisfaction and sales performance. Expertise in team leadership motivational strategies and delivering high quality service standards.
Overview
10
10
years of professional experience
Work History
Bar Manager/Bartender
Loyal Order Of Moose
Bullhead City , AZ
2020.09 - 2024.02
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Determined employees schedules
- Intiates & maintained vendor relationships
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Maintained accurate records of liquor inventory and purchases.
- Conducted monthly team meetings to discuss upcoming events, and promotions for that month.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Monitored patron alcohol consumption to encourage safety.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
- Reconciled daily transactions, balanced cash registers and deposited social quarters earnings at bank.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Resolved customer complaints in a professional manner.
- Managed cash drawer at the end of each shift ensuring accuracy of funds deposited.
- Resolved problems, improved operations and provided exceptional service.
Bar Manager/Bartender
The Mohave Shrine Club
Bullhead City , AZ
2016.04 - 2020.08
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Complied with health codes, sanitation requirements and license regulations while streamlining productivity initiatives.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Poured wine, beer and cocktails for patrons.
- Monitored patron alcohol consumption to encourage safety.
- Planned and coordinated special events to boost customer numbers and profits.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
Bartender
AMVETS
Bullhead City , AZ
2014.04 - 2016.09
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
Education
GED -
2002-04
BBA - Buisness administration
Some College (No Degree) - Medical Assisting
Skills
- Responsible Alcohol Service
- Health codes compliance
- Budget Development
- Revenue Forecasting
- Inventory Management
- Regulatory Compliance
- Customer Relations
- Cost Control
- Event Coordination
- Vendor Relationship Management
- Bar Management
- Supervisory Experience
- Service-oriented mindset
- Training and mentoring
- Customer Relationship Building
- Guest Interaction
- Labor cost control
- Wine and liquor expertise
- Staff Scheduling
- Beverage knowledge
- Team Leadership
- Vendor Management
- Safety awareness
- Outgoing Personality
- Organizational ability
- Inventory Control
Timeline
Bar Manager/Bartender - Loyal Order Of Moose
2020.09 - 2024.02
Bar Manager/Bartender - The Mohave Shrine Club
2016.04 - 2020.08
Bartender - AMVETS
2014.04 - 2016.09
Mohave High School - GED,
Colorado Tech University Online - BBA, Buisness administration
Ultimate Medical University - Some College (No Degree), Medical Assisting
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