Megan Tidwell
Saucier,MS
Summary
Dedicated professional who excels in customer service. Proven track record of the abilty to multitask across various roles, enhancing operational efficiency and customer satisfaction. Skilled in teamwork and collaboration, consistently exceeded cleanliness and service standards, contributing to positive feedback and increased trust. Very prompt individual who will always be willing to take on extra tasks or shifts to ensure the complete satisfaction of the customer. Am an excellent team player who also has been trained on the OPERA hotel system.
Overview
17
17
years of professional experience
Work History
Cashier
Church's Chicken
03.2024 - 06.2024
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
- Operated Drive thru window which included taking orders, making the drinks, and cashing the customer's out. All done in a very timely manner.
- Resolved customer complaints in a very professional manner
- Maintained high levels of cleanliness during my shift.
- Also cross-trained to learn the prep, fryer station and the cook station in order to help the store run more efficiently.
- Learned the POS system quickly and with ease.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Housekeeping Supervisor
Island View Casino Resort
05.2019 - 06.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Worked with front desk to respond promptly to all guest requests.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Made sure the linen deliveries each night were weighed properly and matched the invoice.
- Completed end of shift reports.
- Quickly learned to use the Opera system
Women's Department Lead
Shoe Carnival
07.2007 - 11.2012
- Kept neat and organized apparel section by making sure all shoes were displayed in the proper way.
- Preserved outlook of store by dusting,cleaning and restocking merchandise.
- Displayed and organized products in store to help customers locate products easily.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Created impactful store displays.
- Boosted sales by upselling products based on the customers needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used the implemented procedures to order an item for a customer that the store may have been out of stock of.
- Prioritized customer questions or concerns over any tasks I was working on.
- Cross trained in all departments to ensure I could help out where needed.
- Learned the POS system quickly and always had an accurate cash register.
Education
GED -
Mississippi Gulf Coast Community College
Gulfport, MS02.2007
Skills
- Customer Service and Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time Management
- Payment Processing
- Hospitality services
- Organization
- Multi tasking
- Two-Way Radio Operation and Multiple Phone Lines
- Teamwork and Collaboration
Timeline
Cashier
Church's Chicken
03.2024 - 06.2024
Housekeeping Supervisor
Island View Casino Resort
05.2019 - 06.2022
Women's Department Lead
Shoe Carnival
07.2007 - 11.2012
GED -
Mississippi Gulf Coast Community College