Megan Titus
Blackwood,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Experience Coordinator
Marshals
Turnersville, NJ
03.2024 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Performed daily audits of merchandise displays, pricing accuracy and store security measures.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Processed returns and exchanges according to established guidelines while ensuring customer satisfaction.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
- Enhanced customer loyalty programs, resultingin an increase in repeat customers.
- Monitored store's compliance with health and safety regulations.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and deposits.
- Trained new employees on store policies, customer service techniques, and sales procedures.
- Utilized POS systems and inventory management software to streamline operations and improve accuracy.
- Supervised team of retail associates, ensuring high-quality customer service and operational efficiency.
- Delegated work to staff, setting priorities and goals.
Shift Lead
Starbucks
Aberdeen, SD
06.2021 - 02.2024
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Completed cash and credit card transactions accurately using POS software.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Provided exceptional customer service to ensure customer satisfaction.
Housekeeper
Barnett Vision Center
05.2016 - 05.2020
- Confirmed all cleaning tools and equipment were stored properly after use.
- Handled equipment, chemicals, and materials properly and with caution.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Receptionist
SmartStyle
03.2019 - 03.2020
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Collected payments, processed transactions and updated relevant records.
- Scheduled haircuts, perms, and waxes for the stylist.
Cashier
Kesslers
07.2018 - 06.2019
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Learned duties for various positions and provided backup at key times.
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join Pumps Perks.
Education
BBA - Accounting
Black Hills State University
Spearfish, SD12-2021
High School Diploma -
Roncalli High School
Aberdeen, SD05.2020
Skills
- Customer Relations
- Staff Supervision
- Stocking and Replenishing
- Staff Training
- Professional Telephone Demeanor
- Problem-Solving Ability
- Money Handling Abilities
- Decision-Making Capabilities
- Customer Service Management
- Staff Training and Development
- Housekeeping Duties
- Task Delegation
- Employee Motivation
- Sales Leadership
- Policy Enforcement
- Adaptability and Flexibility
- Store growth planning
- Team Supervision
- POS System Operation
Timeline
Customer Experience Coordinator
Marshals
03.2024 - Current
Shift Lead
Starbucks
06.2021 - 02.2024
Receptionist
SmartStyle
03.2019 - 03.2020
Cashier
Kesslers
07.2018 - 06.2019
Housekeeper
Barnett Vision Center
05.2016 - 05.2020
BBA - Accounting
Black Hills State University
High School Diploma -
Roncalli High School
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