Summary
Overview
Work History
Education
Skills
References
Timeline
Generic
Megan Titus

Megan Titus

Server
Colorado Springs,CO

Summary

Sociable food server skilled at operating in fast-paced environments with demanding objectives for sales, service and quality. Enthusiastic team player successful at multitasking and delivering friendly, prompt service to all customers. Well-versed in maintaining clean and orderly tables, making personalized menu recommendations and managing closing duties such as reconciling cash drawers and restocking items to prepare for following shift.

Overview

19
19
years of professional experience

Work History

Training Coordinator

Waffle House
Colorado Springs, CO
12.2006 - 06.2025
  • Led strategic planning and execution of user assistance documentation, product training and self-support for knowledge solutions, including curriculum development, materials and presentations.
  • Organized handbook and course documentation for participants.
  • Supported onboarding of new employees by hosting orientation sessions.
  • Researched and incorporated new training methods, tools and resources to offer updated, quality training content.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.

Server/night Manager

Kings Chef Diner
Colorado Springs, CO
02.2016 - 01.2020
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
  • Arranged each place setting attractively, using clean, chip-free plates and utensils.
  • Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Restocked nonperishables and other items, including condiments and napkins from inventory to keep pantry well-supplied.

Server

Luchals
Fountain, CO
09.2024 - Current
  • Assisted with dining room set up prior to and after service period.
  • Bussed tables between courses and load and unloaded trays to expedite tasks.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Greeted customers warmly to provide exceptional customer service.
  • Collaborated with other staff members to maintain high-level customer satisfaction.
  • Engaged in suggestive selling and other sales techniques.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Provided attentive service and proactively assessed guest needs.
  • Established rapport with customers by providing friendly and attentive service.
  • Greeted customers and provided menus upon arrival to dining room.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Assisted customers with carry-out service.
  • Assisted with bussing tables and cleaning up spills.

Server/bartender

Jose Muldoons
Colorado Springs, CO
02.2017 - 01.2019
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Checked guests' identification before serving alcoholic beverages.
  • Served high customer volumes during special events, nights, and weekends.

Server

Buffalo Wild Wings
Colorado Springs, CO
08.2013 - 02.2016
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Upsold customers and optimized table-turns, outperforming wait staff average sales up to 45%.
  • Managed closing duties, including restocking items and reconciling cash drawer.
  • Served average of 60 patrons daily at Fast paced restaurant with exceptional service.

Education

General Studies

Community Prep
Colorado Springs, CO
08.2001 - 05.2005

Skills

  • Manager coaching and training
  • Menu memorization
  • Bussing expertise
  • Liquor, wine and food service
  • Food safety understanding
  • Special dietary requirements
  • Point of Sale (POS) system operations
  • High-volume dining
  • Check payment processing
  • Prompt table clearance
  • Relationship management
  • Effective sales techniques

References

  • Trina Mitchell: trainer and relief manager at Waffle House: 719-822-9767
  • Michelle Stanley: Manager at Kings Chef Diner: 719-231-8580
  • Joe Kubinski: manager at Buffalo Wild Wings: 708-334-7747

Timeline

Server

Luchals
09.2024 - Current

Server/bartender

Jose Muldoons
02.2017 - 01.2019

Server/night Manager

Kings Chef Diner
02.2016 - 01.2020

Server

Buffalo Wild Wings
08.2013 - 02.2016

Training Coordinator

Waffle House
12.2006 - 06.2025

General Studies

Community Prep
08.2001 - 05.2005

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