Summary
Overview
Work History
Education
Skills
Timeline
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Megan Tovar

Whittier,CA

Summary

Dynamic professional with a proven track record in guest relations and cash handling, honed at Disneyland Resort and other notable venues. Excelled in enhancing customer service through exceptional communication and safety awareness. Skilled in teamwork and multitasking, consistently improving customer satisfaction and operational efficiency. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience

Work History

Attractions Cast Member

Disneyland Resort
10.2021 - 12.2024
  • Delivered information and details of interest about facility to visitors.
  • Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.

Food Service Worker

Knott's Berry Farm
05.2019 - 10.2021
  • Learned other teammates' work tasks to train as backup.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Cleaned and organized kitchen, dining and service areas.

Sales Associate

Hot Topic
10.2019 - 01.2020
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.


After-School Program Leader

School-Age Child Care Program
07.2019 - 10.2019


  • Selected nutritious snacks and educational toys for students.
  • Implemented student safety measures across program to minimize accidents.
  • Supervised up to 15 students during outdoor exercise periods, monitoring group and individual safety.
  • Created fun, age-appropriate activities for school-age children.

Education

Associate of Arts - Studio Arts

Cerritos College
Norwalk, CA
05-2022

Skills

  • Guest relations expertise
  • Cash handling experience
  • Exceptional communication
  • Safety awareness
  • Time Management
  • Teamwork and Collaboration
  • Flexible Schedule
  • Multitasking Abilities
  • Cash Handling
  • Customer service expertise
  • Active Listening
  • Positive Attitude

Timeline

Attractions Cast Member

Disneyland Resort
10.2021 - 12.2024

Sales Associate

Hot Topic
10.2019 - 01.2020

After-School Program Leader

School-Age Child Care Program
07.2019 - 10.2019

Food Service Worker

Knott's Berry Farm
05.2019 - 10.2021

Associate of Arts - Studio Arts

Cerritos College

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Megan Tovar