Megan Trawick
Summary
Dynamic HEDIS Project Manager at Aetna, a CVS Health, with a proven track record in project management and advanced problem-solving. Successfully led cross-functional teams to deliver high-quality results on time and within budget, enhancing productivity and stakeholder satisfaction through effective communication and strategic resource allocation.
Overview
13
13
years of professional experience
Work History
HEDIS Project Manager
Aetna, a CVS Health
08.2017 - Current
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project plans, timelines, and resource allocation strategies to optimize efficiency.
- Mentored junior project managers, fostering professional growth and improving project outcomes.
- Facilitated regular status meetings, providing stakeholders with updates and addressing concerns promptly.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Coordinated stakeholder engagement efforts to ensure alignment on project objectives and deliverables.
- Analyzed performance metrics to drive continuous improvement in project delivery processes.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Coordinated material procurement and required services for projects within budget requirements.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
- Proved successful working within tight deadlines and a fast-paced environment.
ACT Clinical Coordinator
Lifewell Behavioral Wellness
10.2016 - 07.2017
- Coordinated patient care initiatives to enhance communication among multidisciplinary teams.
- Implemented process improvements to streamline clinical workflows and reduce patient wait times.
- Developed training programs for new staff, fostering knowledge retention and teamwork.
- Monitored compliance with regulatory standards, ensuring adherence to best practices in patient care.
- Facilitated case conferences to discuss complex patient cases and optimize treatment plans.
- Managed scheduling and resource allocation, maximizing clinic efficiency and staff productivity.
- Led performance evaluations for clinical staff, providing constructive feedback and support for professional development.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Implemented new policies and educated staff on changes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Devised and implemented clinical protocols to ensure high-quality patient care.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Championed a patient-centered approach by actively involving patients and their families in the care planning process.
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Assessed clinical policies and procedures for compliance with changing regulations.
- Mentored junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team..
- Supervised and managed daily activities of clinical team consisting of 10-12 physicians, nurses, and support staff.
- Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
- Built strong relationships with patients and families for optimized care satisfaction.
- Initiated program for patient education on chronic disease management, empowering patients to take active role in their health.
- Led task force to address emergency preparedness, enhancing clinic's response capability to health crises.
- Streamlined patient discharge process, ensuring patients received appropriate follow-up resources and reducing readmission rates.
ACT Clinical Coordinator
Chicanos Por La Causa
10.2015 - 10.2016
- Conducted regular performance assessments and provided constructive feedback to staff members, promoting high-quality service delivery.
- Enhanced team performance by conducting regular performance reviews and providing targeted feedback and training.
- Oversaw compliance with healthcare regulations, ensuring clinic exceeded standards during audits.
- Led transition to electronic health records, significantly reducing paperwork and increasing efficiency in patient information management.
- Coordinated continuing education opportunities for clinical staff, keeping team updated with latest healthcare practices.
- Facilitated community health fairs to increase awareness and access to preventive care services, strengthening community relations.
- Improved operational efficiency by redesigning patient flow through clinic, reducing wait times and increasing patient satisfaction.
- Developed partnerships with local healthcare providers to ensure continuum of care for patients, enhancing community health integration.
- Coordinated multidisciplinary team meetings to streamline patient treatment plans, improving communication and treatment outcomes.
- Implemented wellness program for staff, promoting work-life balance and reducing burnout.
- Reduced medication errors by overseeing adoption of new medication management system, ensuring patient safety.
- Implemented patient tracking system to monitor treatment progress, facilitating timely adjustments to care plans.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Communicated with patients, ensuring that medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Spearheaded and implemented new projects to expand scope of engagement.
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
- Initiated program for patient education on chronic disease management, empowering patients to take active role in their health.
- Led task force to address emergency preparedness, enhancing clinic's response capability to health crises.
- Streamlined patient discharge process, ensuring patients received appropriate follow-up resources and reducing readmission rates.
Forensic ACT Team Clinical Coordinator
People Of Color Network
02.2013 - 10.2015
- Coordinated patient care activities among multidisciplinary teams to enhance service delivery and patient outcomes.
- Developed and implemented clinical protocols, ensuring compliance with healthcare regulations and standards.
- Managed scheduling of appointments and procedures, optimizing clinic workflow for improved efficiency.
- Trained and mentored junior staff on best practices in clinical coordination and patient management.
- Led quality assurance initiatives aimed at improving clinical processes and maintaining accreditation standards.
- Optimized resource allocation by regularly monitoring clinic operations and adjusting staffing levels as needed.
- Enhanced patient care quality by developing and implementing comprehensive training programs for new staff.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
- Implemented new policies and educated staff on changes.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Championed a patient-centered approach by actively involving patients and their families in the care planning process.
- Identified areas of opportunity for process improvements, leading efforts to implement changes that resulted in enhanced operational efficiency across all aspects of the clinic''s function.
- Oversaw compliance with healthcare regulations, ensuring clinic exceeded standards during audits.
MSW Research Intern
Arizona State University: Center for Applied Behavioral Health Policy
08.2012 - 05.2013
- Managed project timelines, ensuring alignment with organizational goals and stakeholder expectations.
- Collaborated with cross-functional teams to design and implement research methodologies and protocols.
- Developed comprehensive reports summarizing findings, enhancing communication of research outcomes to stakeholders.
- Evaluated research proposals for feasibility, guiding resource allocation and prioritization of projects.
- Developed comprehensive research reports, providing actionable insights to stakeholders.
- Established partnerships with external organizations to facilitate collaborative research efforts.
- Presented research findings at conferences, contributing to the advancement of industry knowledge.
- Designed surveys for division-wide priorities and initiatives.
- Monitored research data to assess accuracy, validity and integrity.
- Streamlined data collection processes for improved accuracy and reduced time spent on manual tasks.
- Communicated outcomes and results of research to sponsors.
- Adapted research methodologies to address emerging challenges and opportunities, demonstrating flexibility and innovation in problem-solving.
- Collaborated with cross-functional teams to design and execute innovative research projects.
- Evaluated impact of research findings on policy and practice, providing recommendations for implementation.
MSW Policy Analyst Intern
Arizona Foundation for Behavioral Health
05.2012 - 08.2012
- Conducted comprehensive research on policy issues to support data-driven recommendations.
- Analyzed legislative documents to assess potential impacts on existing policies.
- Collaborated with cross-functional teams to gather insights and inform policy development.
- Assisted in drafting reports and presentations for stakeholders, ensuring clarity and accuracy.
- Monitored emerging trends and best practices in public policy for strategic alignment.
- Engaged with community stakeholders to gather feedback and enhance policy initiatives.
- Developed briefing materials to facilitate informed discussions among decision-makers.
- Evaluated program effectiveness through qualitative analysis and stakeholder interviews.
- Gained exposure to a wide range of public policies through active involvement in multiple sectors during the internship period.
- Identified trends and patterns in data to provide valuable insights for policy development and implementation.
- Assisted in the creation of policy briefs, white papers, and presentations to convey complex information effectively.
- Monitored the progress of policy initiatives by tracking key performance indicators for timely evaluations.
- Developed strong analytical skills through rigorous data manipulation and interpretation tasks.
- Expanded professional networks within the field of public policy by attending industry events and engaging in relevant online communities.
- Increased knowledge retention among peers through the development of engaging training materials focused on key policy concepts.
- Supported senior policy analysts in developing comprehensive reports for improved decision-making processes.
- Refined critical thinking abilities through extensive problem-solving exercises aimed at identifying potential solutions for complex policy challenges.
- Developed strong time management and prioritization skills by balancing multiple tasks, deadlines, and competing priorities in a fast-paced environment.
- Strengthened relationships with external partners by coordinating joint efforts on collaborative projects related to common policy issues.
- Demonstrated adaptability by working on both short-term assignments and long-term projects with varying levels of complexity.
- Evaluated the effectiveness of existing policies by comparing their outcomes against stated goals and objectives.
- Attended hearings and workshops to address rule-making decisions or implementation steps.
- Developed or contributed to development of educational or outreach programs on environment or climate change.
- Identified weaknesses in advocacy programs and developed strategies and tactics to overcome challenges and obstacles.
- Discovered areas to create innovation around advocacy, engagement and coalition building.
- Developed and executed plans to evaluate impact of current and future programs and processes.
- Analyzed program-related data to drive strategic business decisions.
- Composed grant applications to acquire support and funding for continued environmental management research.
Education
Masters in Social Work - Social Work
Arizona State University, Downtown Phoenix Campus
Phoenix, AZBachelor of Arts - Applied Psychology
Arizona State University
Tempe, AZSkills
- Project management
- Work flow planning
- Advanced problem solving
- Project scope analysis
- Processes and procedures
- Conflict management
- Data analysis
- Productivity improvement
- Data review
- Compliance monitoring
- Root-cause analysis
- Verbal and written communication
Timeline
HEDIS Project Manager
Aetna, a CVS Health
08.2017 - Current
ACT Clinical Coordinator
Lifewell Behavioral Wellness
10.2016 - 07.2017
ACT Clinical Coordinator
Chicanos Por La Causa
10.2015 - 10.2016
Forensic ACT Team Clinical Coordinator
People Of Color Network
02.2013 - 10.2015
MSW Research Intern
Arizona State University: Center for Applied Behavioral Health Policy
08.2012 - 05.2013
MSW Policy Analyst Intern
Arizona Foundation for Behavioral Health
05.2012 - 08.2012
Masters in Social Work - Social Work
Arizona State University, Downtown Phoenix Campus
Bachelor of Arts - Applied Psychology
Arizona State University
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