MEGAN TREUTER CHRISTOFFERS
Temple
Summary
Dynamic operations leader with 15+ years in claims and benefits administration, driving customer satisfaction through strategic problem-solving and cross-functional partnerships. Proven track record in optimizing workflows and managing escalated issues, resulting in enhanced operational efficiency and strong client relationships. Committed to fostering collaboration and continuous process improvement.
Overview
4
4
years of professional experience
Work History
Claim GP Consultant - Supplemental Health
Lincoln Financial
03.2026 - Current
- Supported training and implementation of updated claims practices and operational procedures to enhance team compliance.
- Resolve escalated issues across multiple business areas through effective written and verbal communication.
- Collaborate with account managers, executive leadership, and external business partners to improve operational efficiency and customer outcomes.
- Collaborated with teams to develop strategic plans for client projects, aligning objectives with client needs.
- Facilitated workshops to educate clients on financial products and services.
- Established strong relationships with clients to enhance service delivery.
- Managed daily financial reporting processes, identifying and correcting errors to ensure accuracy.
- Assist with fiscal year growth planning and operational preparation initiatives.
- Utilized software tools for data analysis and reporting on client accounts.
Team Lead - Supplemental Health
Lincoln Financial
01.2025 - 03.2026
- Guided clients through supplemental health benefit claims from submission to resolution, enhancing claim resolution experience.
- Supported operational excellence through efficient claims adjudication practices.
- Partnered cross-functionally with sales, customer service, and operations teams to improve service delivery and customer satisfaction.
- Built long-term client relationships through exceptional support and retention strategies, contributing to client loyalty.
- Designed and implemented dashboard management tools that improved team efficiency and workflow visibility.
- Developed training materials to improve team performance and knowledge sharing.
- Led team meetings to align project goals and enhance collaboration.
- Streamlined workflows and processes by facilitating communication between departments, improving collaboration and efficiency.
- Served as an inclusion advocate through participation in employee engagement and social advocacy initiatives.
VB Specialist / LE Specialist
Unum
01.2023 - 01.2025
- Delivered solutions-focused support to clients during life event and benefits changes.
- Analyzed customer claims, ensuring adherence to company policies and minimizing potential compliance issues.
- Maintained high accuracy standards while managing sensitive client and policy information, safeguarding data integrity.
- Managed documentation for various insurance products and client interactions.
- Collaborated with cross-functional teams to streamline operational processes, enhancing overall team efficiency.
- Demonstrated strong ownership and initiative by independently managing projects and meeting deadlines consistently.
Renewal Operations Specialist (Contract)
Netskope
04.2022 - 10.2022
- Streamlined operational workflows and improved customer communications, contributing to successful renewals.
- Facilitated renewal operations and customer account management in fast-paced environment to enhance customer satisfaction.
- Maintained accurate records and collaborated across departments to support customer retention efforts.
- Coordinated daily operational processes to optimize workflow and ensure timely service delivery.
Education
Associate of Arts -
Schoolcraft College
Livonia, MI01-2006
Skills
- Claims adjudication
- Claims management
- Claims Financial Analysis
- Claims Performance Metrics
- Claims Management Systems
- Claims Processing Tools
- Benefits Administration
- Health Benefits Administration
- Project Management
- Workflow efficiency
- Workflow Management
- Project planning
- Data analysis
- Financial reporting
- Operational efficiency
- Insurance Management Systems
- Policy Administration
- Client management
- Customer retention
- Team Leadership & Training
- Team leadership
- Training programs
- Cross-Functional Collaboration
- Cross-functional collaboration
- Escalation Resolution
- Service delivery
- Task Coordination
- Microsoft Office Suite
- Strategic strategy
- Claims Performance Metrics
- Strategic strategy
Timeline
Claim GP Consultant - Supplemental Health
Lincoln Financial
03.2026 - Current
Team Lead - Supplemental Health
Lincoln Financial
01.2025 - 03.2026
VB Specialist / LE Specialist
Unum
01.2023 - 01.2025
Renewal Operations Specialist (Contract)
Netskope
04.2022 - 10.2022
Associate of Arts -
Schoolcraft College