Megan Trillo
El Paso
Summary
Dynamic professional with a proven track record at Alorica, excelling in team management and employee development. Skilled in coaching and collaborative learning, I foster high-performing teams and enhance productivity through effective feedback strategies. Committed to continuous improvement, I maintain strong client relationships and implement innovative training solutions.
Overview
7
7
years of professional experience
Work History
New Hire Trainer
Teleperformance
09.2021 - Current
- Welcome new hires/transfers into our company and department
- Develop training plans in order to set these individuals up for success in their roles
- When not in classes I maintain current knowledge in production by creating quizzes and attending calibrations
- Collaborate closely with Operations and Quality in order to maintain the success of our department
- Develop my relationship with our client to keep moving towards constant improvement
Team Manager
Alorica
08.2018 - 09.2021
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Maintained client relationships in order to keep working towards improvement and success.
Education
High School Diploma -
Montwood
El Paso, TX06-2014
Skills
- Collaborative learning
- Training delivery
- Coaching techniques
- Motivational techniques
- Learning styles
- Feedback strategies
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
Accomplishments
- Helped train new hires in Boise, Idaho, 3 months into being a new trainer, to assist in launching their site.
- Aided and leaded several new hire classes where individuals did take interest in advancing in their careers and made those advances with my assistance.
- Learned a new E-Commerce department with no training outlines and little workflow direction and, through collaboration with Operations and Quality, we have brought our department to be number one on a global scale.
Timeline
New Hire Trainer
Teleperformance
09.2021 - Current
Team Manager
Alorica
08.2018 - 09.2021
High School Diploma -
Montwood
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