Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Turner

Rome,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses with experience completing projects by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions. Competent driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Overview

5
5
years of professional experience

Work History

Customer Service Specialist

Bond James Bond ..Bonding Company
Cartersville, GA
04.2021 - Current
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Used consultative techniques to understand customer needs and make strategic referrals to business partners.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Quality Inspector

Neaton Rome Inc.
Rome, GA
09.2018 - 04.2021
  • Worked with specific production team members to rectify production issues and maintain high-quality final products.
  • Inspected and packaged products meticulously according to manufacturing specifications.
  • Performed frequent visual inspections to root out tolerance and compliance issues.
  • Discarded and rejected products, materials and equipment not conforming with specifications.
  • Inspected outbound shipments and conducted random sampling of product quality.
  • Monitored production operations for compliance with specifications and promptly reported defects.
  • Identified and helped resolve non-conforming product issues.
  • Performed preliminary, in progress, hidden damage and final product inspections.
  • Documented findings and produced reports to aide management in assessing and correcting quality concerns.
  • Identified and helped resolve production problems, increasing output while reducing errors.
  • Inspected Car Component Parts with accuracy, reporting problems or defects quickly.
  • Recorded defects and coordinated issue resolution with development team and functional leads.
  • Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
  • Collaborated with other Quality associates to increase productivity of production teams

Machine Operator

Kellogg's
Rome, GA
07.2016 - 02.2018
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
  • Manually set up machinery, lathes and grinders.
  • Set accurate feed rates and trimming protocols to maintain efficient production and meet schedule demands.
  • Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
  • Ran heavy duty lathes, boring machines, mills, planers and grinders to craft products.
  • Followed tooling instructions and product specifications to determine and implement operational sequences

Education

Business Administration - Business Administration

Strayer UNIVERSTY
Online
11.2021

Some College (No Degree) - Early Childhood Education

Shorter University
Rome, GA

Skills

  • Customer Retention Strategies
  • Building Customer Trust and Loyalty
  • Efficient and Detail-Oriented
  • Effective Written and Verbal Communication
  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality
  • Customer Service and Assistance
  • Team-Building Exercises
  • Complaint Reviews
  • Microsoft PowerPoint
  • Corrective Action Planning
  • Computer Proficiency
  • Proactive Self-Starter
  • Establishing and Maintaining Customer Relationships
  • Customer Information Databases
  • Ability to Work Independently
  • Team Meetings
  • Reading Comprehension
  • Excellent Attention to Detail
  • Team-Oriented and Cooperative

  • Microsoft Access
  • Proficiency in Microsoft Office and G Suite

Timeline

Customer Service Specialist

Bond James Bond ..Bonding Company
04.2021 - Current

Quality Inspector

Neaton Rome Inc.
09.2018 - 04.2021

Machine Operator

Kellogg's
07.2016 - 02.2018

Business Administration - Business Administration

Strayer UNIVERSTY

Some College (No Degree) - Early Childhood Education

Shorter University
Megan Turner