Megan Turoci
Glendale,CO
Summary
Highly experienced and enthusiastic hospitality professional with over 18 years of expertise across diverse dining and entertainment environments, including fine dining, high-end wine bars, casual eateries, and fast-paced breakfast cafes. Skilled in operations management, customer service, leadership, and administrative support, with a proven ability to excel in high-pressure, upscale settings. Combining a background in Theater Arts with extensive hospitality experience, I bring a customer-focused approach to creating exceptional and memorable dining experiences. Proficient in team management, POS systems, financial tracking, and resolving issues efficiently, I thrive in high-volume environments while maintaining a positive attitude and professional demeanor. Dedicated to anticipating customer needs, addressing concerns promptly, and contributing as a versatile and reliable team member to any high-end restaurant or club.
Overview
12
12
years of professional experience
Work History
Digital Marketing Specialist, Executive Assistant and Recruiter
Media Mobilize & The Military Veteran
05.2021 - 01.2024
- Analyzed growth metrics (Google Analytics, signups, sweepstakes performance) and conducted qualitative/quantitative campaign analysis
- Designed and managed promotional email campaigns, newsletters, and digital ads; collaborated with influencers for Instagram giveaways
- Organized workflows, documented processes, and delegated tasks to ensure team efficiency
- Conducted sponsorship research and outreach for YouTube channels, aligning audience demographics with brand goals
- Skilled in ESPs (Sailthru, Mailchimp, Postup) and design tools like Canva; created Facebook and Google Ads
- Served as a virtual assistant to the CEO, managing administrative tasks, calendar bookings, and organizational workflows using spreadsheets and Google Docs
- Sourced and screened qualified candidates via LinkedIn, facilitating introductions to hiring managers of multi-million-dollar companies
Server
Red House Cafe
09.2017 - 04.2019
- Managed high-volume breakfast and brunch operations in a fast-paced, tourist-heavy environment
- Independently handled restaurant operations during peak hours, ensuring exceptional service and efficiency
- Self-directed workflow while coordinating with coworkers to maintain seamless operations
- Achieved sales of $2,000-$3,000 per shift through strong upselling and customer engagement
Server
Roccos Tavern
08.2016 - 08.2017
- Excelled in a fast-paced, high-volume sports bar on Ventura Blvd, serving loyal regulars and event-driven crowds
- Provided exceptional service during peak sporting events and late-night shifts, often managing the entire restaurant independently
- Built strong relationships with a dedicated customer base, contributing to a low turnover environment
- Adapted quickly to dynamic workflows, ensuring smooth operations and high customer satisfaction during large-scale events
Server
Granville
08.2014 - 08.2017
- Delivered fine dining service in a casual atmosphere, following a structured guest experience process from introductions to dessert
- Managed all aspects of service, including tableside food boxing, running food on trays, and crafting coffee and tea beverages as a barista during brunch
- Maintained comprehensive food and beverage knowledge through continuous testing and training, ensuring expert menu guidance for guests
- Excelled in a highly demanding role with a focus on precision, efficiency, and exceptional customer service
Server, Executive Assistant, and General Manager
On The Thirty
05.2013 - 12.2016
- Provided exceptional service to high-end clientele at an upscale wine bar and fine dining establishment on one of Los Angeles' busiest streets, fostering repeat business and loyal regulars
- Maintained a professional, high-class appearance to align with the restaurant's elevated standards and sophisticated atmosphere
- Excelled in upselling, achieving nightly sales between $2,000-$3,000, including bottle service and private VIP room experiences where I would double the above sales
- Delivered expert wine and craft beer recommendations, enhancing guest experiences in a refined dining environment
- Contributed to the restaurant's reputation for excellence in service, supporting a low-turnover culture among staff and clientele
- Acted as General Manager, gaining hands-on experience in restaurant operations and business development
- Managed the owner's construction consulting business, including creating invoices, writing checks, and overseeing project needs during the construction process
- Handled high-level administrative tasks, including managing email and bank accounts, writing correspondence, and organizing finances
- Participated in high-level business meetings, managing confidential information and ensuring smooth coordination
- Entrusted with access to vehicles, business locations, and private residences, demonstrating reliability and discretion
Server and Bartender
Big's Bar and Grill
03.2012 - 06.2013
- Provided exceptional food and beverage service in a high-volume, fast-paced environment
- Managed multiple tables simultaneously without assigned sections, ensuring efficiency and customer satisfaction during peak hours
- Delivered and ran food, bussed tables, and maintained a clean and organized dining area
- Navigated high-stress situations with professionalism, including managing interactions with intoxicated patrons
- Excelled in handling busy nights and weekends, demonstrating adaptability and strong multitasking skills
Education
Bachelor of Fine Arts - Acting
California State University of Fullerton
06.2012
High School - undefined
Oakmont High School
06.2008
Skills
- Social media marketing
- High-volume dining
- Alcohol service
- Wine service
- Professional appearance
- Order delivery practices
- Multitasking and organization
- POS system expertise
- Food and beverage pairings
- Patron rapport
- Cash handling
- Menu memorization
Timeline
Digital Marketing Specialist, Executive Assistant and Recruiter
Media Mobilize & The Military Veteran
05.2021 - 01.2024
Server
Red House Cafe
09.2017 - 04.2019
Server
Roccos Tavern
08.2016 - 08.2017
Server
Granville
08.2014 - 08.2017
Server, Executive Assistant, and General Manager
On The Thirty
05.2013 - 12.2016
Server and Bartender
Big's Bar and Grill
03.2012 - 06.2013
High School - undefined
Oakmont High School
Bachelor of Fine Arts - Acting
California State University of Fullerton
Similar Profiles
Xavier RodriguezXavier Rodriguez
Resource Center Manager at Office of Military and Veteran ServicesResource Center Manager at Office of Military and Veteran Services
Michael D. SchwartzMichael D. Schwartz
Director and Reintegration Specialist at Center for Military and Veteran Reintegration, CMVRDirector and Reintegration Specialist at Center for Military and Veteran Reintegration, CMVR
Denise RodriguezDenise Rodriguez
Intern at UTA Military And Veteran ServicesIntern at UTA Military And Veteran Services