Megan Undlin
Venice,CA
Summary
Highly motivated, detail-oriented professional with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Proven track record in client relations, operations, marketing, collaborative environments, relationship building, and seeks opportunities to drive innovation and success within the ever-evolving landscape of real estate. Driven with a clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Associate Client Services Representative
Core Digital Media
Playa Vista, CA
10.2023 - Current
- Partner with sales and marketing teams as a key point of contact and problem solver, ensuring smooth communication, timely execution, and alignment with client objectives.
- Share and import our daily social media marketing cost reports into our database for the marketing team to ensure strong ROI.
- Create lead delivery templates during the process of onboarding new clients.
- Support pixel management and tracking implementation, monthly revenue reporting, and assist in publishing content for QuickenLoans articles to drive engagement, and SEO performance.
Senior Customer Service Associate
Prodege, LLC
El Segundo, CA
10.2022 - 07.2023
- Provided excellent service to customers pertaining account and technical questions via Zendesk tickets (~150/day).
- Met and exceeded performance goals to support long-term company growth and market dominance.
Business Development Representative
Wiser Solutions, Inc.
San Mateo, CA
02.2022 - 08.2022
- Generated leads for account managers through cold calls and email outreach.
- Developed strategies for increasing brand recognition among target audiences.
- Produced sales documents, finalized deals and filed records.
Operations Specialist
Manicaretti Italian Food Importers
Brisbane, CA
04.2021 - 01.2022
- Assisted in overseeing the importing and shipping of thousand dollar orders of artisanal Italian product to wholesale customers.
- Managed daily invoices and communication with customers to ensure smooth purchasing and delivery experiences.
- Effectively created standard operating procedures for minimization of ship errors to under 1% from 5% in first 5 months while opening brand new warehouse location.
Education
Bachelor's degree - Journalism and Media Studies
San Diego State University
San Diego, CA05-2020
Skills
- Document Processing
- Sales Documentation
- Client Relations
- KPI Tracking
- Data Analytics
- Proposal Development
- Database Management
- Target Audience Analysis
- Channel Marketing
- Business Needs Analysis
- Project Management
- Campaign Management
- Client Relationship Management
- Data Collection
- Content Marketing
- Digital Marketing
- Digital Media
- Relationship Building
- Brand Development
- Google Adwords
- Strategic Planning
- Sales Strategies
Certification
- HubSpot Academy - Social Media Marketing Certification
- LinkedIn Learning - Excel Certification
References
References available upon request.
Timeline
Associate Client Services Representative
Core Digital Media
10.2023 - Current
Senior Customer Service Associate
Prodege, LLC
10.2022 - 07.2023
Business Development Representative
Wiser Solutions, Inc.
02.2022 - 08.2022
Operations Specialist
Manicaretti Italian Food Importers
04.2021 - 01.2022
Bachelor's degree - Journalism and Media Studies
San Diego State University
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