Megan Urquizo
Waco,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the business industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Work From Home Agent
S2G Covid Relief & FEMA
Waco, TX
03.2021 - 08.2022
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Educated customers about billing, payment processing and support policies and procedures.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
Manager of Operations
Simply Irresistible
Waco, TX
07.2016 - 03.2021
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Partnered with vendors and suppliers to effectively manage and budget.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed shift reports to understand current numbers and trends.
- Trained and guided team members to maintain high productivity and performance metrics.
Customer Service
Albertsons
Keller, TX
08.2015 - 07.2016
- Described product and service details to customers to provide information on benefits and advantages.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Developed working relationships with internal and external customers while assisting with management duties.
- Worked flexible schedule and extra shifts to meet business needs.
- Completed inventory counts and ordered merchandise.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
Education
BBA -
High School Diploma -
07.2016
Skills
- Data Integrity
- Software Solutions
- Building Customer Trust and Loyalty
- Order and Refund Processing
- Call Center Operations
- Calm and Professional Under Pressure
- Team building
- Flexible and Adaptable
- Analytical and Critical Thinking
- Multitasking Abilities
- Attention to Detail
Timeline
Work From Home Agent - S2G Covid Relief & FEMA
03.2021 - 08.2022
Manager of Operations - Simply Irresistible
07.2016 - 03.2021
Customer Service - Albertsons
08.2015 - 07.2016
McLennan Community College - BBA,
Accelerated Christian Education - High School Diploma,
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