Megan Uzzell
LAKEWOOD,NJ
Summary
Highly skilled and enthusiastic professional with more than 19 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Multi-Plan Care Manager
Care Design NY/ Partners Health Plan
08.2018 - Current
- Enhanced patient care by developing and implementing individualized care plans.
- Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
- Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
- Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
- Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
Care Coordinator
Institute For Community Living
05.2016 - 08.2018
- Enhanced patient care by developing and implementing comprehensive care plans.
- Improved communication among healthcare providers, streamlining the coordination of services for patients.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Assisted in managing medication regimens for complex cases, reducing potential errors or adverse effects on patients'' health.
- Implemented evidence-based interventions that improved overall patient satisfaction with the care process.
- Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
Assistant Residential Manager
The Bridge Inc
06.2014 - 08.2016
- Improved resident satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Managed daily operations for optimal efficiency, ensuring smooth communication between residents, staff, and management.
- Developed and implemented individualized service plans to support resident growth and independence.
- Maintained a safe and clean living environment by enforcing property rules and regulations.
- Increased staff productivity by providing ongoing training and professional development opportunities.
- Facilitated open communication with residents'' families, keeping them informed of progress and any changes in care needs.
- Coordinated community events and social activities to promote resident engagement and build a sense of community within the facility.
- Streamlined administrative tasks such as record-keeping, data entry, and report generation to maintain an organized office environment.
- Assisted in budget development and financial management to optimize resource allocation for maximum benefit to residents.
- Collaborated with interdisciplinary teams to design comprehensive care plans that addressed the diverse needs of each resident.
- Actively participated in staff recruitment efforts, interviewing candidates, and making hiring recommendations based on qualifications and fit within the team dynamic.
- Conducted regular performance evaluations for staff members, identifying areas for improvement as well as recognizing their achievements in meeting goals set forth in individual development plans.
- Oversaw maintenance projects throughout the residential facility ensuring timely completion while minimizing disruption to residents.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Developed individual treatment goals based on history and diagnosis.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Independent Living Specialist
Federation Employment & Guidance
02.2010 - 05.2014
- Enhanced client independence by developing personalized plans and setting achievable goals.
- Conducted assessments for determining individual needs and creating tailored support strategies.
- Improved community integration for clients through facilitating appropriate social activities and events.
- Empowered clients in decision-making processes, promoting autonomy and self-determination.
- Collaborated with multidisciplinary teams to ensure comprehensive care and support of clients.
- Provided ongoing case management services, monitoring progress and adjusting plans as needed.
- Implemented life skills training programs that prepared individuals for successful independent living transitions.
- Assisted clients in budgeting and financial planning to promote long-term stability and success.
- Offered crisis intervention services when necessary, providing immediate support and connecting individuals to appropriate resources.
- Delivered consistent follow-up services to track client progress over time as they worked towards increased independence.
- Facilitated group sessions on various topics related to independent living skills development.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Scheduled and coordinated medical appointments.
- Developed and implemented care plans for clients.
- Educated clients on available resources, benefits, and services within their communities.
- Advocated for client rights, ensuring access to appropriate housing, healthcare, employment opportunities, and education programs.
Education
Bachelor of Science - Criminology & Criminal Justice
Indiana State University
Terre Haute, IN06.2013
Skills
- Case Assessments
- Treatment Management
- Staff supervision
- Resource Utilization
- Quality Improvement
- Discharge Planning
- Patient Education
- Clinical Documentation
- Service Coordination
- Program Management
- Training and development
- Problem-solving abilities
Affiliations
- Zeta Phi Beta Sorority Incorporated
Timeline
Multi-Plan Care Manager
Care Design NY/ Partners Health Plan
08.2018 - Current
Care Coordinator
Institute For Community Living
05.2016 - 08.2018
Assistant Residential Manager
The Bridge Inc
06.2014 - 08.2016
Independent Living Specialist
Federation Employment & Guidance
02.2010 - 05.2014
Bachelor of Science - Criminology & Criminal Justice
Indiana State University
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