Encouraging Manager who maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions.
Hi, I’m
Megan Van Etten
Customer Service Manager
Chapin,SC
Summary
Overview
19
years of professional experience
Work History
Carolina Conditions Heating & Cooling
Customer Service Representative Manager
07.2022 - Current
Job overview
- Supervised a team of CSRs in providing excellent customer service to callers requiring assistance for electrical, HVAC, plumbing and drywall repairs.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Implemented customer service policies and procedures for consistent performance standards.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Developed customer service initiatives to improve performance and uplift satisfaction scores.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Chatham Central School District
Secretary
06.2017 - 07.2022
Job overview
- Respond to emails and other correspondence to facilitate communication and enhance school functioning processes
- Manage school processes and procedures to ensure compliance with school and district regulations
- Set up and maintained filing systems for students and staff - paper and electronic, produced accurate office files, updated spreadsheets
- Keep accurate staff and student attendance records and submit reports as required
- Schedule and confirm appointments for staff members, manage calendars, coordinate meetings and afterschool events
- Prepare and distribute appropriate communications including mailing, newsletters, emails, and announcements
- Serve as a central information point to the public, students, and staff regarding school-related matters and procedures
- Answer incoming calls, provide information, direct calls where necessary, and take messages
- Greet visitors, handle inquiries, and direct visitors to the appropriate destination
- Operate office equipment including fax machines, copiers, scanners, printers
- Track inventory and order supplies
- Answered multi-line phone system and enthusiastically greeted callers.
Robertson Electric
Office Manager
03.2005 - Current
Job overview
- Managed all staff
- Facilitated a fast-paced and dynamic entrepreneurial environment
- Processed accounts payable and receivable
- Generated invoices upon receipt of billing information and tracked collection progress
- Streamlined bookkeeping procedures to increase efficiency and productivity
- Communicated with customers to identify and resolve outstanding payments
- Maintained computer and physical filing systems
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
- Updated reports, managed accounts, and generated reports for company database.
Education
Empire State CollegeLatham, NY
Bachelor of Science in Business, Accounting
05.2016
University Overview
Columbia-Greene Community CollegeHudson, NY
Associate of Applied Science in Business
05.2014
University Overview
Skills
- QuickBooks
- Microsoft Outlook
- Service Titan (2 years)
- Google Suite (7 years)
- Effective Communication skills
- Multi-line phone systems
- Customer and Employee Retention
- Conflict Resolution
- Goal Setting
- Multitasking
- Attention to Detail
- Team Development
- Management
Personal Information
Personal Information
- Authorized to work in the US for any employer
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Customer Service Representative Manager
Carolina Conditions Heating & Cooling
07.2022 - Current
Secretary
Chatham Central School District
06.2017 - 07.2022
Office Manager
Robertson Electric
03.2005 - Current
Empire State College
Bachelor of Science in Business, Accounting
Columbia-Greene Community College
Associate of Applied Science in Business
Similar Profiles
Timothy FrazerTimothy Frazer
Electrical Service Manager at Carolina ConditionsElectrical Service Manager at Carolina Conditions
Alex HarperAlex Harper
Accounts Receivable Specialist at Carolina Conditions LLCAccounts Receivable Specialist at Carolina Conditions LLC
KELLY FERAKELLY FERA
Billing Specialist at Air Star Heating & Cooling IncBilling Specialist at Air Star Heating & Cooling Inc