Megan Vanliere
Healdton ,Ok
Summary
Dynamic food and beverage professional with a proven track record at Kirby’s Steakhouse, excelling in guest satisfaction and service quality. Skilled in food safety practices and adept at training staff, I foster a welcoming environment while effectively managing high-volume service demands, ensuring repeat business through exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Food and Beverage Server
Kirby’s Steakhouse
10.2024 - 05.2025
- Delivered exceptional customer service, ensuring guest satisfaction and fostering repeat business.
- Assisted in menu presentation, highlighting daily specials and enhancing dining experience.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to ensure timely food delivery and accuracy of orders.
- Managed payment transactions efficiently, ensuring accuracy in billing procedures.
- Trained new staff on service protocols and menu knowledge to improve team performance.
- Addressed customer inquiries and concerns promptly, resolving issues to maintain positive experiences.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
- Managed high-volume order requests during peak hours while maintaining accurate order fulfillment and prompt service.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
Food and Beverage Manager
Sutton Bay
05.2020 - 12.2023
- Assisted in managing daily operations of food and beverage services.
- Supported inventory management processes to ensure stock availability.
- Collaborated with kitchen staff to maintain quality service standards.
- Learned and followed safety protocols to ensure a safe dining environment.
- Helped train new team members on operational procedures and customer service techniques.
- Contributed to menu planning by researching current food trends and customer preferences.
- Engaged with customers to gather feedback and enhance service quality.
- Maintained cleanliness and organization of dining areas for optimal guest experience.
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.
Veterinary Technician
Double X Veterinary
03.2022 - 08.2023
- Assisted in administering medications and vaccinations to ensure animal health and compliance with veterinary protocols.
- Educated pet owners on post-operative care and preventive health measures to enhance patient outcomes.
- Maintained accurate medical records for all patients, ensuring confidentiality and compliance with regulations.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
Education
Agribusiness
Casper College
Casper, WY05.2022
Skills
- Food handling safety
- Food safety practices
- Guest satisfaction
- Guest service
Timeline
Food and Beverage Server
Kirby’s Steakhouse
10.2024 - 05.2025
Veterinary Technician
Double X Veterinary
03.2022 - 08.2023
Food and Beverage Manager
Sutton Bay
05.2020 - 12.2023
Agribusiness
Casper College
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