Summary
Overview
Work History
Education
Skills
Timeline
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Megan Vanloozen

New Boston,MI

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Sales Associate

Massage Green Spa
Woodhaven, Michigan
08.2022 - Current
  • Engaged with customers to build rapport and loyalty.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Drove store revenue by offering customers accessories and related purchases to complete selections.

Customer Service Representative

Starbucks, Barista
Woodhaven, Michigan
07.2021 - Current
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.

Customer Service Representative

Tim Hortons
Flat Rock, Michigan
12.2020 - 07.2021
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Restaurant Host

Big Bear Lodge
Flat Rock, Michigan
11.2019 - 04.2020
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating, and menu information.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.

Education

High School Diploma -

Huron High School
New Boston, MI
09.2019 - 06.2023

Skills

    Adapt to diverse groups

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Timeline

Sales Associate

Massage Green Spa
08.2022 - Current

Customer Service Representative

Starbucks, Barista
07.2021 - Current

Customer Service Representative

Tim Hortons
12.2020 - 07.2021

Restaurant Host

Big Bear Lodge
11.2019 - 04.2020

High School Diploma -

Huron High School
09.2019 - 06.2023

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Megan Vanloozen