Megan Pridgen
Titusville,FL
Summary
Experienced in locating sources, removing old materials and cataloging books and collection items with accuracy and efficiency. Good people, communication and multitasking abilities. Proficient in Microsoft.
Overview
13
13
years of professional experience
Work History
Reference Librarian
Titusville Public Library
08.2023 - Current
- Enhanced library patron satisfaction by providing timely and accurate information through expert research and reference services.
- Managed reserve desk collection of reference materials.
- Built strong relationships with community organizations to promote library services, increasing public awareness of offerings available at facility.
- Developed and conducted informative workshops on various topics, improving patrons'' research skills and resource utilization.
- Greeted library guests at reference desk daily with upbeat and optimistic approach.
- Educated library patrons about policies for checking out materials and using resources.
- Provided exceptional customer service through responsive communication via email, phone calls, chat sessions, or face-to-face interactions with patrons.
- Responded to numerous reference calls daily, helping patrons with specific information needs.
- Assisted library patrons with resolving computer problems.
- Implemented user surveys to gather feedback on reference services, using data to make informed decisions regarding improvements or adjustments as necessary.
- Created engaging displays showcasing new arrivals or highlighting specific subjects in order to draw attention from visitors and encourage exploration of library resources.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in team environment.
- Passionate about learning and committed to continual improvement.
Library Assistant II
New Smyrna Beach Regional Library
11.2021 - 08.2023
- Planned and instituted various programs for New Smyrna Beach Library
- Part of Recipe and Reads Community
- Went from having no background in Library Science to being Assistant and graduated with Master's Degree in information
- Accomplishments: Part of 'Recipes and Reads' Grant approved committee to use programs and popups to teach families about food usage
- Certified from Florida State University for User Services and Leadership and Management
- Made numerous programs for library
- Used customer service skills daily
- Helped patrons find and general computer assistance, both children and adults
- Assisted with 'How to' Festival
- Assisted patrons with library's computers and provided information on logging onto Internet.
- Created welcoming and comfortable space by keeping library clean and organized.
- Processed library card applications and maintained patron records with accurate contact information.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Utilized computer databases to locate library materials.
- Provided valuable research assistance to patrons seeking information or guidance on various topics.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Use Microsoft Word, Excel, and Outlook frequently as well as answering phone calls.
Server
Dixie Crossroads Seafood Restaurant
07.2011 - 11.2021
- Made customer service priority and made sure guests were happy with their dining experience
- Accomplishments: Wrote 'Dixie Crossroads Handbook' for new hires
- Took courses on alcohol and food handling to maintain expertise
- Worked under high-stress environment effectively and thrived
- Trained other servers during tenure.
Education
Master of Science - Information
Florida State University
Tallahassee, FL05.2023
Bachelor of Arts - English Literature
CUNY: Staten Island/ Macaulay Honor's College
New York05.2009
Skills
- Customer Service
- User Experience
- User Support
- Library outreach
- Information Literacy
- Online resource navigation
- Communication
- Team leadership
- Time Management
Timeline
Reference Librarian
Titusville Public Library
08.2023 - Current
Library Assistant II
New Smyrna Beach Regional Library
11.2021 - 08.2023
Server
Dixie Crossroads Seafood Restaurant
07.2011 - 11.2021
Master of Science - Information
Florida State University
Bachelor of Arts - English Literature
CUNY: Staten Island/ Macaulay Honor's College
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