MEGAN VELARDE
Phoenix,AZ
Summary
Customer Service & Bridal Fashion Specialist with 6 years of experience in enhancing customer loyalty through empathetic communication and brand engagement. Passionate about deepening & expanding the reach of fashion brands by creating memorable customer experiences. For my complete professional history, please visit my LinkedIn profile.
Overview
6
6
years of professional experience
Work History
SOCIAL MEDIA SPECIALIST
Honelove Sculptwear, Inc.
11.2024 - Current
- Engaged with thousands of customers across social media platforms, fostering community and enhancing brand loyalty through responsive interactions while maintaining 100% customer satisfaction.
CUSTOMER EXPERIENCE SPECIALIST
Honelove Sculptwear, Inc.
05.2021 - Current
- Fostered strong customer relationships through timely and effective communication, enhancing overall customer loyalty and satisfaction. Maintained 98% to 100% average quality assurance scores with 99% to 100% customer satisfaction scores across multiple years.
FOUNDER & OWNER
Camelia Bridal
03.2021 - 07.2024
- Established and expanded indie-designer & consignment bridal boutique from online to a physical store, enhancing customer reach by transitioning from pop-up events to a permanent location within 3 years.
ASSISTANT OPERATIONS MANAGER
Our Story Bridal
03.2020 - 05.2020
- Managed daily operations, enhancing efficiency and customer satisfaction.
- Styled brides, ensuring personalized service and positive experiences.
- Executed tasks to support business growth and operational objectives.
BRIDAL STYLIST & OPERATIONS ASSISTANT
Our Story Bridal
06.2019 - 03.2020
- Provided personalized styling consultations, enhancing brides' confidence and ensuring memorable experiences during up to 6 gown fittings per day.
- Streamlined gown inspection processes, resulting in improved operational efficiency.
CONCIERGE
Our Story Bridal
02.2019 - 06.2019
- Managed administrative tasks, improved customer interactions, maintained showroom quality so that dozens of brides per week could find their perfect gown in an upscale environment.
Education
Bachelor of Art - American Studies with focus on Race, Minor in Dance
Barnard College, Columbia University
New York, NY01.2018
Skills
- Customer Service (Expert), Sales (Experienced), Content Creation (Skillful), Copywriting (Skillful), Social Media (Experienced), Personal Styling (Experienced), Operations Management (Beginner), Administrative Support (Skillful), Spanish (Skillful)
Timeline
SOCIAL MEDIA SPECIALIST
Honelove Sculptwear, Inc.
11.2024 - Current
CUSTOMER EXPERIENCE SPECIALIST
Honelove Sculptwear, Inc.
05.2021 - Current
FOUNDER & OWNER
Camelia Bridal
03.2021 - 07.2024
ASSISTANT OPERATIONS MANAGER
Our Story Bridal
03.2020 - 05.2020
BRIDAL STYLIST & OPERATIONS ASSISTANT
Our Story Bridal
06.2019 - 03.2020
CONCIERGE
Our Story Bridal
02.2019 - 06.2019
Bachelor of Art - American Studies with focus on Race, Minor in Dance
Barnard College, Columbia University
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