Megan Vilkhu
Summary
Knowledgeable Call Center Representative with experience assisting customers. Accomplished in recording accurate information while exceeding customers' expectations .Gifted in keeping sensitive and confidential information private. I'm a very Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
14
14
years of professional experience
Work History
Manager
Dollar General
11.2022 - 09.2023
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Dental Coordinator
Winning Smiles Family Dentistry
04.2022 - 11.2022
- Enhanced patient experience by efficiently managing appointment scheduling and dental procedure coordination.
- Streamlined office operations for improved efficiency, including document organization and workload distribution.
- Reduced wait times by proactively coordinating with dental professionals to optimize appointment availability.
- Increased patient satisfaction through attentive customer service and prompt response to inquiries.
- Managed insurance claims processing, ensuring accurate billing and timely reimbursement for both patients and the dental practice.
- Developed strong relationships with patients, earning trust as their primary point of contact within the dental practice.
- Ensured regulatory compliance by maintaining up-to-date knowledge of industry standards and best practices in dental care management.
- Collaborated closely with dentists on creating tailored treatment plans for individual patients based on specific needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Assisted with medical coding and billing tasks.
- Processed medical insurance claims and payments.
- Received and routed laboratory results to correct clinical staff members.
- Managed office bookkeeping with insurance billing and patient payments.
Service Writer/Advisor-Manager
Utz tire
05.2016 - 04.2022
- Improved customer satisfaction by providing timely and accurate service estimates.
- Streamlined repair order processes for increased efficiency and productivity.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Optimized workflow processes by assigning tasks based on technician expertise, ensuring efficient completion of repair jobs and maximizing resource utilization.
- Presented different repair options to customers to help each person make appropriate choices.
- Logged work orders and change orders into Quickbooks database to track job status.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Trained staff on operating procedures and company services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Reached out to customers after completed sales to suggest additional service or product purchases.
Collections Agent
Revenue Reporting
03.2014 - 04.2016
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Counseled debtors on payment options and arranged installment agreements.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Directed day-to-day collections functions.
- Investigated accounts with balance errors using accounting software.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Maintained accurate records of customer accounts, payments and payment plans.
Recruiter
SPS Temporaries Inc
10.2009 - 02.2014
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Advertised job opportunities on social media platforms and job boards.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Studied job descriptions and qualifications to determine applicant requirements.
- Developed recruiting strategies to identify qualified candidates and build network.
- Operated and maintained applicant tracking and candidate management systems.
- Emphasized job benefits and perks to applicants to improve organization's attractiveness.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Reviewed human resources paperwork for accuracy and completeness.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
Education
High school diploma or GED -
Southtowns Academy
NY, 1404201.2007
Skills
- Performance Management
- Staff Development
- Financial Management
- Schedule Preparation
- Customer Service
- Human Resources Management
- Professional and Courteous
- Documentation and Reporting
- Scheduling and Coordinating
- MS Office
- Hiring and Training
- Teamwork and Collaboration
Assessments
- Sales fit, Proficient, 12/01/21
- Work motivation, Proficient, 08/01/22
- Management & leadership skills: Impact & influence, Proficient, 11/01/22
- Typing, Proficient, 07/01/23
- Customer focus & orientation, Proficient, 09/01/21
- Customer service, Proficient, 12/01/21
- Office manager, Proficient, 07/01/23
- Call center customer service, Proficient, 12/01/21
- Bookkeeping, Proficient, 12/01/21
- Delivery driver, Proficient, 01/01/22
- Scheduling, Proficient, 12/01/21
- Sales skills, Proficient, 12/01/21
- Work style: Conscientiousness, Proficient, 05/01/22
- Inside sales, Proficient, 07/01/23
- Managing accounts in QuickBooks, Proficient, 12/01/21
- Recruiting, Proficient, 12/01/21
- Social media, Proficient, 12/01/21
- Working with MS Word documents, Proficient, 12/01/21
- Work style: Reliability, Proficient, 01/01/22
- Retail customer service, Proficient, 12/01/21
- Attention to detail, Proficient, 12/01/21
Languages
English
Native or Bilingual
Timeline
Manager
Dollar General
11.2022 - 09.2023
Dental Coordinator
Winning Smiles Family Dentistry
04.2022 - 11.2022
Service Writer/Advisor-Manager
Utz tire
05.2016 - 04.2022
Collections Agent
Revenue Reporting
03.2014 - 04.2016
Recruiter
SPS Temporaries Inc
10.2009 - 02.2014
High school diploma or GED -
Southtowns Academy
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse
Kimberly PoseyKimberly Posey
Assistant Store Manager at Dollar GeneralAssistant Store Manager at Dollar General
Gobinath NachimuthuGobinath Nachimuthu
Manager at Karan RetailManager at Karan Retail