Megan Villarreal
Fort Worth
Summary
Community Manager with over 11 years of experience in property management, collection management, financial reporting, and team leadership. Skilled in developing strategic marketing plans and maintaining high occupancy rates, while also enhancing resident retention through superior customer service and community events. Proven ability to mentor staff and manage assets to the highest standards.
Overview
12
12
years of professional experience
Work History
Business Manager
Olympus Property
03.2025 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maximized rental income while minimizing expenses through effective planning and control.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Worked closely with Regional Team to create accurate budget for property.
- Worked closed with vendors to ensure capital projects were completed in a timely manner.
- Ensured that the property maintains budgeted occupancy.
- Oversee interior renovations for the property, along with the coordination of vendors.
- Created WTN's for any goods or services purchased for the community.
- Processed all invoices for the property.
- Ensured property was complaint on all Leonardo task, which included organization of shop, emergency light inspections, pool inspections, and other weekly/monthly inspections that were required.
- Followed up on delinquent tenants and coordinated collection procedures.
Community Manager
Venterra Realty
07.2022 - 03.2025
- Work closely with Regional and Asset Management Team to establish property budget
- Monitor and control spending to ensure staying within budget guidelines
- Ensure collection efforts for delinquency and bad debt are being maintained and collection efforts are being followed by assistant manager
- Create PO's and process invoices
- Review financial report at month end and explain favorable and unfavorable variances
- Manage and lead office and maintenance staff
- Ensure current and previous resident files are being maintained
- Develop marketing plans to drive occupancy
- Maintain awareness to current competitor market
- Monitor and create social media content
- Provide customer service to maintain resident retention
- Host monthly resident events
- Mentor new community managers
Assistant Manager
Venterra Realty
03.2018 - 07.2022
- Provide customer service to existing residents and prospects
- Process month end with assistance from Community Manager
- Oversee leasing team and ensure leases and Kingsley surveys were in line with portfolio standards
- Work renewals on a weekly basis
- Actively pursue recovery of delinquent monies and follow all polices in place for collection. Target delinquency was set at 0.40% or lower.
- Make sure that rent was collected in a timely manner
- Ensure that skips and evictions were handled properly and turned to collections immediately to begin efforts on collecting bad debt monies.
- Complete SODAS in a timely manner and work with previous residents on any balances owed.
- Work closely with Community Manager and assist with day to day task.
Leasing Manager
US Residential
08.2013 - 03.2018
- Establish rapport with new prospects
- Provide customer service to all existing and new residents
- Process applications and create lease files
- Inspect tour path, which included models and amenities
- Strive to maintain a high closing ratio
- Walk apartments prior to move in to ensure homes were ready
- Conduct market survey
- Day to day office duties
- Complete task in lead management software
Education
Business Marketing
Columbia College
Fort Worth, Texas05.2025
Skills
- Leadership
- Team Management
- Self-Motivated
- Detail-Oriented
- Customer relationship management
- Customer service
- Budget administration
- Customer retention
- Business planning
- Financial oversight
Timeline
Business Manager
Olympus Property
03.2025 - Current
Community Manager
Venterra Realty
07.2022 - 03.2025
Assistant Manager
Venterra Realty
03.2018 - 07.2022
Leasing Manager
US Residential
08.2013 - 03.2018
Business Marketing
Columbia College
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