Megan Villegas
Maysville,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Claims Processor
UnitedHealthcare
12.2021 - Current
- Utilize Facets software to process claims.
- Quick adaptability to complete all Claim types, no matter difficulty.
- Manages workload and priorities to meet claims processing deadlines (VPH).
- Utilizes analytical and problem-solving skills to quickly and accurately assess claims.
- Became Backup SME to broaden experience and help with coverage; Assists with Inventory duties, answering SME Q&A and Contract Hold questions in Team chat.
- Team Macro Champ ensuring Macro usage and helping Team in learning/utilizing Macros; Assists with Macro bug tickets, testing new Macros and running Macro reports.
Operations Associate
Crete Carrier
08.2013 - 04.2021
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Followed shipping and receiving procedures for goods and materials.
- Dispatched Tractors based on HOS(hours of service) to meet customer needs.
- Tracked movements to ensure OTD (on time delivery) to all locations.
- Used critical thinking and problem solving to ensure delivery if issues arose.
Assistant Manager
Murphy USA
05.2012 - 07.2013
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
SS3
Braums Ice Cream And Dairy
08.2009 - 05.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and ensuring satisfaction.
- Created employee schedules to align coverage with forecasted demands.
Education
High School Diploma -
La Entrada
Carmichael06.2005
Skills
- Microsoft Office/Word/Excel
- CSP Facets
- Macess
- Claims Processing
- Customer Service
- Teamwork and Collaboration
- Critical Thinking
- Decision-Making
- Analytical Reasoning
- Adaptability
Timeline
Claims Processor
UnitedHealthcare
12.2021 - Current
Operations Associate
Crete Carrier
08.2013 - 04.2021
Assistant Manager
Murphy USA
05.2012 - 07.2013
SS3
Braums Ice Cream And Dairy
08.2009 - 05.2012
High School Diploma -
La Entrada
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