Megan Vivette
Deltona,FL
Summary
Dynamic Senior Authorization Representative with extensive experience at SimonMed Imaging, adept at streamlining authorization processes and enhancing patient satisfaction. Proven track record in claims processing and compliance, leveraging strong communication and problem-solving skills to resolve complex issues and improve approval rates. Committed to accuracy and efficiency in high-volume environments.
Diligent Authorization Representative with proven ability to manage and verify authorization processes efficiently. Successfully facilitated smooth operations through effective communication and problem-solving. Demonstrated aptitude in handling sensitive information and maintaining compliance with regulatory standards.
Experienced with authorization procedures, ensuring accuracy and compliance. Utilizes strong analytical skills to resolve issues and streamline processes. Knowledge of regulatory standards and effective communication fosters seamless operations and team collaboration.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in a medical and billing coding position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
14
14
years of professional experience
Work History
Senior Authorization Representative
SimonMed Imaging
Orlando, FL, Las Vegas, NV
03.2014 - Current
- Processed patient authorizations efficiently, ensuring compliance with insurance guidelines.
- Coordinated communication between healthcare providers and insurance companies to expedite approvals.
- Reviewed and verified patient information to maintain accuracy in authorization requests.
- Trained new staff on authorization procedures and best practices for improved workflow.
- Implemented process improvements that reduced turnaround time for authorization requests.
- Resolved complex authorization issues by collaborating with interdisciplinary teams and stakeholders.
- Collaborated with healthcare providers to ensure accurate and timely submission of authorization requests, resulting in reduced claim denials.
- Streamlined the authorization process for faster response times and increased efficiency in the workplace.
- Verified by telephone or internet eligibility and benefits for third-party payer insurance from information provided on patient registration form.
- Communicated required insurance information in person and by telephone to patients, physician offices, third party payers and agencies.
- Improved patient satisfaction by efficiently handling authorization requests and promptly addressing inquiries.
- Organized and maintained detailed records of all authorization activities, ensuring proper documentation for future reference.
- Enhanced overall department productivity by consistently meeting or exceeding monthly goals for completed authorizations.
- Maintained up-to-date knowledge of insurance policies and procedures to effectively communicate requirements to patients.
- Offered patients and physician offices estimated costs for services documentation.
- Assisted in training new Authorization Representatives, sharing best practices to enhance overall team performance.
- Demonstrated adaptability by quickly learning new systems and processes as they were introduced within the organization.
- Provided exceptional customer service by answering questions, resolving issues, and guiding patients through the authorization process.
- Managed high-volume workloads while maintaining a high level of accuracy on all submitted authorizations, showcasing strong attention to detail.
- Updated client accounts with new information and verified data for informed credit approvals.
Front Desk Agent
Allergy Asthma And Immunolgy
Orlando
01.2012 - 01.2014
- Managed front desk operations, ensuring efficient check-in and check-out processes for guests.
- Coordinated guest services, addressing inquiries and resolving issues to enhance customer satisfaction.
- Trained new staff on front desk procedures, fostering a collaborative team environment for improved service delivery.
- Monitored inventory of supplies and amenities, ensuring availability for guest needs while controlling costs.
- Maintained compliance with health and safety regulations, promoting a safe environment for guests and staff alike.
- Conducted regular audits of front desk operations, identifying areas for improvement to elevate service standards.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Assisted in training new front desk agents, sharing best practices and procedures.
- Managed inventory of front desk supplies, keeping essential items well-stocked.
- Kept accounts in balance and ran daily reports to verify totals.
Education
Certified Medical Billing And Coding -
North Carolina Central University
Online12.2025
Associate of Science - Medical Asistant
High Tech Institute
Orlando, FL07-2005
Skills
- HIPAA compliance
- Medical terminology
- Data entry proficiency
- Authorizations
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Critical thinking
Timeline
Senior Authorization Representative
SimonMed Imaging
03.2014 - Current
Front Desk Agent
Allergy Asthma And Immunolgy
01.2012 - 01.2014
Certified Medical Billing And Coding -
North Carolina Central University
Associate of Science - Medical Asistant
High Tech Institute