Jenna Wade
Hurricane,WV
Summary
Detail-oriented professional with expertise in customer service, supervision, and healthcare environments. Skilled in communication, multitasking, and managing sensitive information. Proven ability to solve problems and maintain composure in fast-paced settings. Seeking an administrative or customer service role to leverage strong organizational and support skills.
Overview
1
1
Certification
5
5
years of professional experience
Work History
CEVO / Emergency Vehicle Operator
Cabell County EMS
11.2025 - Current
- Transport patients safely, ensuring effective support for EMS personnel and seamless daily operations.
- Communicate professionally with patients, healthcare staff, and emergency responders to facilitate coordinated care.
- Demonstrate strong attention to detail, reliability, and the ability to remain calm under pressure.
- Follow established procedures while managing changing priorities in a fast-paced environment.
- Exhibit strong attention to detail and reliability while maintaining composure under pressure.
Supervisor
Dairy Queen
06.2024 - 12.2025
- Supervised employees, facilitated training, assigned tasks, and managed daily operations to ensure smooth workflow.
- Delivered professional customer service, addressing and resolving customer concerns to enhance satisfaction.
- Helped maintain an organized and efficient work environment.
- Provided professional customer service and resolved customer concerns.
- Maintained an organized and efficient work environment, contributing to overall operational effectiveness.
Customer Service Associate
Dairy Queen
11.2021 - 06.2024
- Supported customers by resolving order inquiries, processing payments, and addressing service needs promptly.
- Operated point-of-sale systems and handled cash and electronic transactions.
- Handled multiple tasks efficiently during peak hours, ensuring customer satisfaction and smooth operations.
- Demonstrated strong reliability and performance, resulting in promotion to Supervisor.
Education
High School Diploma -
Hurricane High School
Hurricane, WV06-2024
Certified Nursing Assistant - Nursing Assistant
Putnam Career & Technical Center
Eleanor, WV06-2024
Skills
- Emergency Operations
- Healthcare Environment Experience
- Medical Reporting
- Patient Documentation
- Customer Service
- Scheduling & Organization
- Multitasking
- Time Management
- Problem Solving
- Attention to Detail
- Team Leadership
- Verbal communication
- Email Communication
- Confidentiality
Certification
CPR Certification — Current, Certified Nursing Assistant Training — Completed 2024
Timeline
CEVO / Emergency Vehicle Operator
Cabell County EMS
11.2025 - Current
Supervisor
Dairy Queen
06.2024 - 12.2025
Customer Service Associate
Dairy Queen
11.2021 - 06.2024
High School Diploma -
Hurricane High School
Certified Nursing Assistant - Nursing Assistant
Putnam Career & Technical Center