Megan Wagman
Keller Williams Partners
Colorado Springs,CO
15
years of professional experience
Compassionate and knowledgeable human service professional motivated to positively impact program operations and participant success with diligent support. Well-trained in administrative operations, business management, and staff management and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail.
Work History
Certified Restaurant Supervisor+
13 Years 3 Months- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cross-trained existing employees to maximize team agility and performance.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Coordinated with other dining staff to ensure the highest level of care to all guests; Coordinated with kitchen staff to deliver food at its freshest.
- Achieved 17+ sales goals by using successful strategies to promote specials, desserts and premium beverages.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Shelter Coordinator
6 Months- Referred families to shelters, legal resources and educational programs.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Improved operations through consistent hard work and dedication.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Collected and input data into a database in order to maintain funding
Southern Colorado Regional Manager
2 Months- Worked closely with clients to identify needs and provide more efficient and more personalized service. Nurtured client relationship this way.
- Coordinated closely with employees to resolve inefficiencies on our end to better care for both employees and our clients.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflow by 89%.
- Oversaw personnel recruitment, performance and scheduling.
Hostess, Busser, Service Assistant, Food Prep
3 Years 2 Months- Maintained composure and work quality while under stress.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid over-booking.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Real Estate Agent
8 Years 6 Months- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Assisted clients in financial planning for purchase.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media and real estate guides.
- Top 10% of agents in office two years running as part time agent
Education
Some College (No Degree) - Pre-Nursing
Some College (No Degree) - Psychology
Some College (No Degree) - Cosmetology
Master of Science - Counseling
Associate of Arts - Psychology
Colorado Real Estate Certifications - Real Estate
High School Diploma
Skills
Customer service
Microsoft Office
General Office Duties
Staff supervision and coordination
Listening
Patience
Mortgaging
Contracting
Negotiation
Financial Eligibility Analysis
Prepare Purchase Offers
Networking and Business Development
Mobile Devices and Laptop Computers
Home Evaluations
CRM Tracking
Client Needs Assessment
Advise Clients
Database Maintenance
Negotiate Sales
Strong Organizational Skills
Excellent Teamwork
Contract Negotiation
CRM Software Use
Work Well Independently
Timeline
Shelter Coordinator
Springs Rescue Mission/Greenway Flats/SRM Day Cent
03.2020 - 09.2020Read More
Southern Colorado Regional Manager
American Facility Services Group
02.2020 - 04.2020Read More
Real Estate Agent
Keller Williams Partners
05.2018 - CurrentRead More
Certified Restaurant Supervisor+
Red Lobster Hospitality LLC
08.2013 - CurrentRead More
Hostess, Busser, Service Assistant, Food Prep
Darden Restaurants
10.2009 - 12.2012Read More
Pikes Peak Community College
Some College (No Degree) from Pre-Nursing
Read More
West Virginia University
Some College (No Degree) from Psychology
Read More
Empire Beauty School
Some College (No Degree) from Cosmetology
Read More
Walden University
Master of Science from Counseling
Read More
Pikes Peak Community College
Associate of Arts from Psychology
Read More
Kaplan Real Estate Education
Colorado Real Estate Certifications from Real Estate
Read More
Dallastown Area Senior High School
High School Diploma
Read More