Megan Wagman
Colorado Springs,CO
Summary
Compassionate and knowledgeable human service professional motivated to positively impact program operations and participant success with diligent support. Well-trained in administrative operations, business management, and staff management and always seeking ways to enhance strategies and optimize assistance. Highly organized and hardworking with strong attention to detail.
Overview
15
15
years of professional experience
Work History
Certified Restaurant Supervisor+
Red Lobster Hospitality LLC
08.2013 - Current
- Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cross-trained existing employees to maximize team agility and performance.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Coordinated with other dining staff to ensure the highest level of care to all guests; Coordinated with kitchen staff to deliver food at its freshest.
- Achieved 17+ sales goals by using successful strategies to promote specials, desserts and premium beverages.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Maximized performance by monitoring daily activities and mentoring team members.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Shelter Coordinator
Springs Rescue Mission/Greenway Flats/SRM Day Cent
03.2020 - 09.2020
- Referred families to shelters, legal resources and educational programs.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Increased customer satisfaction by resolving issues.
- Improved operations through consistent hard work and dedication.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Collected and input data into a database in order to maintain funding
Southern Colorado Regional Manager
American Facility Services Group
02.2020 - 04.2020
- Worked closely with clients to identify needs and provide more efficient and more personalized service. Nurtured client relationship this way.
- Coordinated closely with employees to resolve inefficiencies on our end to better care for both employees and our clients.
- Consistently met financial targets with close monitoring of expenses, labor hours and supply use.
- Assessed employees' strengths and delegated tasks based upon expertise and knowledge, which increased workflow by 89%.
- Oversaw personnel recruitment, performance and scheduling.
Hostess, Busser, Service Assistant, Food Prep
Darden Restaurants
10.2009 - 12.2012
- Maintained composure and work quality while under stress.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid over-booking.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
Real Estate Agent
Keller Williams Partners
05.2018 - Current
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Assisted clients in financial planning for purchase.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Advertised client properties through websites, social media and real estate guides.
- Top 10% of agents in office two years running as part time agent
Education
Some College (No Degree) - Pre-Nursing
Pikes Peak Community College
Colorado Springs, COSome College (No Degree) - Psychology
West Virginia University
Morgantown, WVSome College (No Degree) - Cosmetology
Empire Beauty School
Brentwood, TNMaster of Science - Counseling
Walden University
Minneapolis, MN05.2025
Associate of Arts - Psychology
Pikes Peak Community College
Colorado Springs, CO05.2025
Colorado Real Estate Certifications - Real Estate
Kaplan Real Estate Education
Colorado Springs, CO05.2016
High School Diploma -
Dallastown Area Senior High School
Dallastown, PA05.2011
Skills
- Customer service
- Microsoft Office
- General Office Duties
- Staff supervision and coordination
- Listening
- Patience
- Mortgaging
- Contracting
- Negotiation
- Financial Eligibility Analysis
- Prepare Purchase Offers
- Networking and Business Development
- Mobile Devices and Laptop Computers
- Home Evaluations
- CRM Tracking
- Client Needs Assessment
- Advise Clients
- Database Maintenance
- Negotiate Sales
- Strong Organizational Skills
- Excellent Teamwork
- Contract Negotiation
- CRM Software Use
- Work Well Independently
Timeline
Shelter Coordinator
Springs Rescue Mission/Greenway Flats/SRM Day Cent
03.2020 - 09.2020
Southern Colorado Regional Manager
American Facility Services Group
02.2020 - 04.2020
Real Estate Agent
Keller Williams Partners
05.2018 - Current
Certified Restaurant Supervisor+
Red Lobster Hospitality LLC
08.2013 - Current
Hostess, Busser, Service Assistant, Food Prep
Darden Restaurants
10.2009 - 12.2012
Some College (No Degree) - Pre-Nursing
Pikes Peak Community College
Some College (No Degree) - Psychology
West Virginia University
Some College (No Degree) - Cosmetology
Empire Beauty School
Master of Science - Counseling
Walden University
Associate of Arts - Psychology
Pikes Peak Community College
Colorado Real Estate Certifications - Real Estate
Kaplan Real Estate Education
High School Diploma -
Dallastown Area Senior High School
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