Megan Waldron
Greer,SC
Summary
Dynamic leader with a proven track record at Carnow, excelling in client relationship management and business development. Spearheaded innovative strategies to secure a less than 1.5% churn rate over four years, demonstrating exceptional communication skills and adaptability. Coached teams to presidential accolades, achieving structured and dynamic teams who surpassed their peers in setting the standard of excellence.
Overview
11
11
years of professional experience
Work History
Regional Account Director
Carnow
04.2019 - 11.2024
- Strengthened market retention and position by developing and implementing creative strategies and strong partnerships.
- Motivated team of account managers to achieve and surpass competitive churn goals and retention.
- Held one-on-one meetings with sales team members and account managers to identify collaborative retention and upselling.
- Managed the highest in growth in dollar mount and implementations in the Company year over year
- Championed client needs at all levels and across departments in the organization.
- Presidents Club Winner
- Coached and promoted several high-achieving account management employees to fill leadership positions with qualified staff and boost company growth.
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Implemented systems and procedures to keep moral high during challenging times
- Managed the region to under 1.5% Churn for 4 years
- Built relationships with customers and community to establish long-term business growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback, engagement and growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed the highest MRR Region (almost 1 Million Dollars) in the Company
- Supported the Account Managers manage accounts to retain existing relationships and grow share of business.
- Organized and lead across department meetings to expand communications and growth
- Was able to resolve conflict from other departments and keeping a "lock step" Sales and Account Management team
Regional Account Manager
Carnow
11.2018 - 04.2019
- Reviewed accounts and client requests to streamline services and resolve any needs.
- Renegotiated contracts with expiring accounts to continue relationships with current company clients.
- Generated leads through networking, cold calls and industry connections.
- Communicated by phone, email and traveled for face to face contact for 150 accounts.
- Developed and maintained strong working relationships with professionals within assigned territory and across territories.
- Built relationships with customers and community to promote long term business growth.
- Contributed and lead team objectives in fast-paced environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Onboarded and launched all solutions
- Presented professional image consistent with company's brand values.
- Presidents Club Winner
- Monitored service after sale and implemented quick and effective problem resolutions.
- Met existing customers to review current services and expand sales opportunities.
Business Manager
Bobbi Brown Cosmetics
01.2016 - 11.2018
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Assisted with hiring process and training of new employees.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Coordinated team schedules to keep shifts properly staffed during busy periods.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Managed a 800,000 Dollar Make Up Counter
- Increased sales year 12% over year
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
Business Manger and Customer Relations Manager
Keith Hawthorne Ford
02.2014 - 11.2016
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Made customers aware of current and new programs and services.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Expedited Customer concern and got resolution to help build bran moral and satisfaction.
Education
Associate of Arts -
Mitchell Community College
Statesville, NC06-2004
Skills
- Training proficiency
- Communication Skills
- Customer Retention Presentations
- Client Relationship Management
- Competitive intelligence
- Business Development
- Goal Setting and Achievement
- Partnership Development
- Team Development
- Teamwork and Collaboration
- New Hire Onboarding
- Adaptability and Flexibility
Timeline
Regional Account Director
Carnow
04.2019 - 11.2024
Regional Account Manager
Carnow
11.2018 - 04.2019
Business Manager
Bobbi Brown Cosmetics
01.2016 - 11.2018
Business Manger and Customer Relations Manager
Keith Hawthorne Ford
02.2014 - 11.2016
Associate of Arts -
Mitchell Community College
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