Megan Wallace
Lewes,DE
Summary
Strong leader and problem-solver dedicated to streamlining operations to increase communication and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Member Service Representative
YMCA Of Delaware
09.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account memberships and registrations accurately.
- Training all new MSR's.
- Participated in branch events as a representative of the Y promoting its mission and values.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with account issues with payments, registrations and program/membership withdraws.
Customer Associate
AndThat
10.2021 - 02.2023
- Assisted in maintaining store cleanliness, contributing to a pleasant shopping environment.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Processed purchases and handled payment transactions using POS system.
- Assisted in the racking of new merchandise.
- Assisted in unloading merchandise trucks.
- Assisted floor retail manager in breaking down / setting up new merchandise displays.
Head Mixologist
Harvest Tide Steakhouse Restaurant
02.2020 - 01.2021
- Elevated customer satisfaction by creating innovative and visually appealing cocktails.
- Streamlined bar operations for increased efficiency through effective inventory management.
- Developed signature cocktail menu, resulting in increased sales and positive customer feedback.
- Generated repeat business by consistently delivering exceptional service and memorable experiences for guests.
- Reduced waste and improved profit margins through precise measurement techniques and ingredient optimization.
- Ensured strict compliance with health and safety regulations, maintaining a clean and safe working space for both staff and patrons.
- Mentored junior bartenders in advanced mixology skills, facilitating their professional development within the industry.
- Prepared classic, modern and unique cocktails for each customer.
- Received cash, made change and issued receipts.
- Input orders into system at point of sale and created guest checks.
- Maintained impeccably clean, attractive and well-stocked bar area.
Education
Pottsgrove Senior High School
Pottstown, PA06.1997
Skills
- Salesforce Proficiency
- Computer Literacy
- Customer Support
- Account Management
- Training and Development
- Excellent Communication
- Task Prioritization
Timeline
Member Service Representative
YMCA Of Delaware
09.2022 - Current
Customer Associate
AndThat
10.2021 - 02.2023
Head Mixologist
Harvest Tide Steakhouse Restaurant
02.2020 - 01.2021
Pottsgrove Senior High School
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