Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Megan Walters

Warren,MI

Summary

Proven leader with a track record of fostering teamwork and innovation at Med Source MI. Excelled in client service and complex problem-solving, enhancing operational efficiency and client satisfaction. Skilled in ethical leadership and multitasking, consistently delivering projects that exceed expectations. Achieved significant improvements in staff development and scheduling processes, demonstrating exceptional organizational skills and a commitment to excellence.

Overview

24
24
years of professional experience

Work History

Associate Team Leader

7-11 Convenience Store
09.2016 - Current
  • Resolved complex problems by employing critical thinking skills and collaborating with team members for effective solutions.
  • Maintained a proactive approach to risk management, identifying potential pitfalls and taking appropriate action to mitigate impacts on the team''s objectives.
  • Delivered high-quality project results by fostering a strong sense of teamwork, dedication, and commitment to excellence within the team.
  • Served as a liaison between upper management and team members, effectively communicating organizational expectations while advocating for associate needs when necessary.
  • Developed a strong rapport with clients, leading to increased trust and repeat business opportunities.
  • Provided constructive feedback during performance evaluations, fostering an environment of continuous improvement within the team.
  • Mentored junior associates, resulting in accelerated professional growth and higher performance levels.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Scheduling Manager

Med Source MI
05.2000 - Current
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.
  • Confirmed patient appointments via telephone to inform of appropriate preparations needed prior to examination.
  • Monitored ongoing projects closely, adjusting schedules as needed to accommodate unforeseen changes or delays.
  • Served as central point of contact for all outside vendors.
  • Maintained open communication channels with clients and stakeholders to address scheduling concerns promptly.
  • Demonstrated adaptability in responding to shifting priorities and changing business needs while maintaining focus on achieving scheduling objectives.
  • Collaborated with cross-functional teams to ensure accurate and efficient scheduling of resources.
  • Implemented continuous improvement strategies within the scheduling department for increased productivity levels.
  • Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
  • Conducted meetings to update management and staff members on progress.
  • Conducted regular reviews of scheduling processes, identifying areas for improvement and implementing necessary changes.

Education

Certification - Imaging of The Extremities

X-Ray Lady
Online, California
05.2018

Certification - Spine Anatomy, Positioning, And Diseases For Radio

X-Ray Lady
Online, California
04.2018

Diploma - Medical Billing & Coding

Ashworth College
Norcross, GA
08.2009

Diploma - Upper Level Classes Geared Towards College

Hazel Park High School
Hazel Park, MI
06.1991

Skills

  • Ethical Leadership
  • Team Management
  • Motivational Leadership
  • Compliance Management
  • Staff Development
  • Innovation Skills
  • Problem-Solving
  • Teamwork and Collaboration
  • Attention to Detail
  • Team motivation
  • Flexible Schedule
  • Daily workflow improvement
  • Coaching and Mentoring
  • Overseeing Daily Activities
  • Analytical Thinking
  • Conflict Resolution
  • Client Service
  • Team Supervision
  • Complex Problem-Solving
  • Documentation And Reporting
  • Staff Training
  • Client Support
  • Complaint resolution
  • Shift Scheduling
  • Technical Support
  • Multitasking Abilities
  • Reliability
  • Excellent Communication
  • Organizational Skills

Accomplishments

Not only have I been able to continue to flourish in my professional and academic career, I have single handedly done so while raising 4 amazing human beings to adulthood. While working long hours at my jobs, I successfully attended every parent teacher conference, choir and band program, for all of my children (including my stepdaughter) and insured their medical challenges helped them to strive for the excellence they deserve.

Timeline

Associate Team Leader

7-11 Convenience Store
09.2016 - Current

Scheduling Manager

Med Source MI
05.2000 - Current

Certification - Imaging of The Extremities

X-Ray Lady

Certification - Spine Anatomy, Positioning, And Diseases For Radio

X-Ray Lady

Diploma - Medical Billing & Coding

Ashworth College

Diploma - Upper Level Classes Geared Towards College

Hazel Park High School

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Megan Walters