Megan Watkins
El Dorado,California
Summary
Careful E-Commerce Personal Shopper with [Number] years rapidly and effectively delivering quality merchandise to discerning customers. Meticulously adheres to client requests. Tirelessly addresses discrepancies and stock issues. Dedicated to serving as customers' direct proxy in purchasing ideal items without physically visiting retail locations.
Friendly and outgoing Pet Sitter devoted to keeping animal environments safe, secure and clean. Background includes working in residential, business and agricultural environments to handle different animal needs. Smoothly coordinate food, medication and housekeeping schedules to maintain optimal animal health and pet owner peace of mind.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Pet Sitter
N/a
08.2017 - Current
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Exercised animals regularly with walks and rigorous play activities.
- Communicated professionally with pet owners via phone, email, and text.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave medication to pets following guidelines from owners.
- Identified potential signs of aggression and anxiety in pets and took necessary steps to minimize any risks.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
Ecommerce Personal Shopper Manager
Safeway
07.2016 - Current
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers.
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers.
- Tracked substitutions and informed customers of changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
Floral Clerk
Safeway
07.2016 - Current
- Unboxed, tagged and placed products in attractive displays to catch attention of patrons upon entering store.
- Prepared potted plants and bouquets based on customer requirements.
- Set up and broke down holiday and seasonal displays.
- Assisted with monthly inventory counts.
Courtesy Clerk
Safeway
07.2016 - Current
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
Education
High School Diploma -
Horizon Charter School
Lincoln, CA05.2016
Skills
- Customer Buying Habits
- Completing Purchases
- Delivery Procedures
- Personal Shopping
- Customer Relations
- Guest Satisfaction
- Animal Observations
- Pet Care Instruction Adherence
Timeline
Pet Sitter
N/a
08.2017 - Current
Ecommerce Personal Shopper Manager
Safeway
07.2016 - Current
Floral Clerk
Safeway
07.2016 - Current
Courtesy Clerk
Safeway
07.2016 - Current
High School Diploma -
Horizon Charter School