Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Turkishia Green

Webster ,NY

Summary

Strategic and results-oriented Regional Manager with a successful history of leading high-performing teams across multiple locations, achieving revenue goals, and enhancing operational efficiency. Known for my ability to analyze complex situations, implement solutions, and consistently exceed performance expectations. I am ready to bring a fresh perspective and a track record of success to a new management role that values innovation, operational excellence, and employee development.

Overview

16
16
years of professional experience

Work History

Regional Manager Northeast

DTLR
01.2021 - Current
  • Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Supervised 8 locations to enforce high-quality standards of operation with 100 employees.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

Store Manager

DTLR
10.2013 - 01.2021
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Operations Manager, Customer Experience

Sam's Club
11.2007 - 10.2013
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Education

Bachelor of Arts - Psychology

Morgan State University
Baltimore, MD

Skills

  • Performance Management
  • Business Development and Planning
  • Sales and Marketing Strategies
  • Operational Management
  • Asset Control
  • Recruiting and Hiring
  • Detail Oriented
  • Strategic Thinker

Accomplishments

    My region has a 100% success rate of completing company competences on time according to company deadlines.

Timeline

Regional Manager Northeast

DTLR
01.2021 - Current

Store Manager

DTLR
10.2013 - 01.2021

Operations Manager, Customer Experience

Sam's Club
11.2007 - 10.2013

Bachelor of Arts - Psychology

Morgan State University

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Turkishia Green