Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Megan Weigand

Marana,AZ

Summary

Dynamic Claims Adjuster with a proven track record at Geico, excelling in claims investigation and customer service. Highly motivated and detail-oriented, I achieved exceptional customer satisfaction ratings through effective communication and problem-solving. Skilled in policy interpretation, I consistently negotiated favorable settlements while maintaining compliance with regulatory requirements.

Overview

2020
2020
years of professional experience

Work History

Claims Adjuster

Geico
  • Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
  • Examined claims forms and other records to determine insurance coverage.
  • Verified insurance claims and determined fair amount for settlement.
  • Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
  • Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
  • Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
  • Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
  • Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
  • Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Answered customer questions regarding deductibles.
  • Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
  • Facilitated smooth transitions for policyholders during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
  • Provided exceptional customer service, addressing concerns, and answering questions promptly.
  • Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
  • Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
  • Researched claims and incident information to deliver solutions and resolve problems.
  • Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
  • Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.

Special Staff Elected Official

Pima County Assessors Office
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Sales Associate

Sam Levitz Furniture Company Incorporated
03.2015 - 05.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Education

Human Resources Management

Pima Community College
Tucson, AZ

Skills

  • Critical thinking
  • Claims investigation
  • Active listening
  • Highly motivated
  • Claims processing
  • Advanced oral and written communication skills
  • Decision-making
  • Policy interpretation
  • Sales background
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Empathy and patience
  • Verbal and written communication
  • Property claims
  • Customer service and support
  • Claims adjustment

Timeline

Sales Associate

Sam Levitz Furniture Company Incorporated
03.2015 - 05.2019

Claims Adjuster

Geico

Special Staff Elected Official

Pima County Assessors Office

Human Resources Management

Pima Community College

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Megan Weigand