MEGAN WELLS
Dawsonville
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Manager
Jason Deli
11.2024 - Current
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assistant General Manager
Panera Bread
10.2016 - 10.2024
- Baked fresh, homemade breads daily for sandwiches and other menu items, ensuring consistent quality and flavor.
- Presented all menu items in an appealing and customer-friendly manner to enhance the dining experience.
- Maintained a clean, organized, and efficient work environment to support smooth service and minimize customer wait times.
- Delivered exceptional customer service, addressing concerns promptly and ensuring a high level of guest satisfaction.
Assistant Manager
Penn Station
08.2023 - 07.2024
- Managed store opening and closing procedures, ensuring all tasks were completed efficiently for a smooth start and end of day.
- Handled daily cash operations, including counting the safe and making timely, accurate deposits.
- Ensured all food orders were prepared to customer specifications, maintaining accuracy and speed.
- Actively managed customer relations, resolving complaints with professionalism and ensuring a positive experience.
- Engaged with customers in a friendly and approachable manner, making them feel valued and heard.
- Collaborated with team members to maintain high operational standards and achieve team goals.
Manager
Spice & Sky
06.2022 - 08.2023
- Trained new servers, providing guidance on menu knowledge, customer service skills, and operational procedures to ensure high performance.
- Assisted bartenders with inventory management, including restocking liquor and maintaining bar supplies.
- Ensured the accurate allocation of tips at the end of each shift, overseeing the distribution process to maintain fairness and transparency.
- Monitored service flow to ensure smooth operations during peak hours, enhancing overall guest satisfaction.
- Fostered a collaborative and positive environment by working closely with the team to meet service expectations.
Manager
Zoës Kitchen
01.2020 - 06.2022
- Opened and closed the store, ensuring smooth operations and security.
- Handled cash management, including counting the safe and making daily deposits.
- Ensured food quality and order accuracy during service.
- Resolved customer complaints to maintain satisfaction and positive experiences.
- Fostered a friendly, team-oriented environment and enjoyed engaging with customers.
Pharmacy Technician
Kroger
05.2017 - 07.2018
- Accepted and processed incoming prescriptions, ensuring they were promptly handed over to the pharmacist for filling.
- Managed prescription filing and maintained accurate records for easy access and retrieval.
- Logged customer pickups in the daily log, ensuring proper documentation and accurate checkout of prescriptions.
- Ensured all customer data was entered correctly into the system and confirmed all medications were completed and ready for pickup.
- Maintained an organized and efficient filing system to ensure smooth pharmacy operations and quick access to important documents.
Education
Diploma -
Dawson County High School
Dawsonville, Georgia05.2015
Skills
- Clear and concise communication
- Recruitment and onboarding
- Budget oversight
- Dispute resolution strategies
- Cash management proficiency
- Workplace safety knowledge
- Guest services coordination
- Skilled in meeting deadlines
- Ongoing enhancement initiatives
- Collaborative critique skills
- Resource allocation
- Payroll verification
- Operations management
- Team leadership development
- Guest satisfaction
- Team member motivation
- Operational processes
Certification
Servsafe Certified
Timeline
Assistant Manager
Jason Deli
11.2024 - Current
Assistant Manager
Penn Station
08.2023 - 07.2024
Manager
Spice & Sky
06.2022 - 08.2023
Manager
Zoës Kitchen
01.2020 - 06.2022
Pharmacy Technician
Kroger
05.2017 - 07.2018
Assistant General Manager
Panera Bread
10.2016 - 10.2024
Diploma -
Dawson County High School
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