Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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Megan West

Megan West

St. Petersburg,FL

Summary

I am an open minded individual who is passionate about connection, personal responsibility, and movement. My purpose is to live each day spreading kindness and pushing myself and peers to the fullest potential. My goal is to drive connection within brand/product awareness, engagement, and conversion rates while delivering exceptional guest experience results and exceeding goals for lululemon.

Overview

4
4
years of professional experience

Work History

Founder

Sunshine Run Crew
02.2024 - Current
  • Created "Sunshine Run Crew" by building out an inclusive digital marketing campaign to support runners in the Florida community. Tools used: Canva, Instagram, Strava, email Newsletters.
  • Developed strong working partnerships with local businesses through social media networking; resulted in digital marketing support and elevated brand awareness.
  • Created and managed digital marketing to share upcoming events and weekly runs. This increased the awareness of the crew, with new individuals joining the runs each week.
  • Utilized social media platforms to identify trends within the running community therefore successfully created an engagement strategy which allowed sunshine run club members to participate in engagement opportunities via social media.

Guest Education Centre

Lululemon
11.2021 - Current
  • Excels in providing world-class guest experience with forward-thinking strategies to produce average Stella Review of 4.3% and Quality Assurance Rating average of 84.6% for FY23.
  • Support Educator Team by hosting engaging weekly sessions to help identify trends and opportunities for performance metrics. This includes weekly topics, such as QAR, where I provided tips and coaching in the moment to increase our overall QAR team average by 8% in a span of four weeks. Focus was implemented on excellent grammar, spelling and brand voice.
  • Participated in footwear product testing by consistently providing feedback to Product Testing Team and uploading activity logs through the lense of Science of Feel and product education thus supporting the launch of each shoe.
  • Adhere to policies to consistently to achieve time and quality standards through digital platforms. Exceeded Guest Support efficiency and productivity targets showcased by Maximum target handle times for all channels Fiscal year 2023 (FY23). Average Handle Time (AHT) on phones 9:03 minutes, 7:03 minutes on live chat, and email productivity 10.04 emails per hour.
  • Accepted into International Team (EMEA) GEC to support 16 countries. Partner cross functionally with North American and European Leadership teams to support EMEA guests across a variety of digital platforms by providing efficient and memorable guest experience. Supported EMEA in meeting their SLA's by hitting max productivity targets across all channels.
  • Partner closely with Order Support/Resolutions Support teams on a weekly cadence to flag warehouse errors with shipments, create a more concise order slip, and frequent guest trends.
  • Attended virtual and in-person roundtables with Senior Leadership while collecting opportunities and trends from colleagues to voice appropriately and effectively.

Dual Studio Manager

Orangetheory Fitness
01.2020 - 10.2021
  • Prepared brand new studio for Grand Opening.This includes operationally ready, recruiting, training, and developing a high-performing; guest-focused team from scratch while ensuring that 200 members were signed up before opening date.
  • Executed cold calls, hosted local events, produced marketing on multiple platforms and built relationships within community to bring brand awareness. Organized inclusive community of ~700+ members, through generating leads with digital engagement that created value.
  • Successfully ran Social Media Platforms through systems including but not limited to Instagram, Facebook, Email Newsletters, Mindbody Platform, and MyEmma. This included responding to comments, inquiries and messages.
  • Attended weekly webinars with Corporate Senior Leadership while providing excellent communication ensure the studios are exceeding expectations by sharing business analysis reports.
  • Successfully de-escalated interactions in the moment by using strategic skills that would best support company, ensuring that all brand voice and values were being followed.

Education

Bachelor of Science - Business Management

West Chester University of Pennsylvania
West Chester, PA
05.2020

Skills

  • Sprinklr University Certifications - Brand Management Pro, Campaign Manager Pro, and Engagement Analyst Pro
  • World-Class Guest Experience 10 Years
  • Marketing Creativity
  • Leadership
  • Fostering Positive Team Culture
  • Communication
  • Entrepreneurial and Innovative
  • Efficiency
  • Cultivating Community

Volunteer Experience

  • Lasagna Love, Field Volunteer, 05/2023, present, Volunteer biweekly to help support others in the community by baking lasagnas to deliver. “Our mission is simple: feed families, spread kindness, and strengthen communities”. Provide personal digital content to be share by the teams on their social media platforms.
  • Miss Amazing Inc., Event Volunteer, 03/2017, 01/2020, Dedicate a full day to supporting a contestant and being their buddy for the special day. Create and advertise events prior to pageant in result of bringing community awareness and raise proceeds.

Timeline

Founder

Sunshine Run Crew
02.2024 - Current

Guest Education Centre

Lululemon
11.2021 - Current

Dual Studio Manager

Orangetheory Fitness
01.2020 - 10.2021

Bachelor of Science - Business Management

West Chester University of Pennsylvania

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Megan West