Megan Whatley
Northport
Summary
Dynamic professional with a proven track record at Alabama Dept. of Mental Health, excelling in customer service and teamwork. Recognized for adaptability and strong organizational skills, effectively managing time to meet tight deadlines. Committed to fostering positive relationships and enhancing operational efficiency in fast-paced environments.
Overview
4
4
years of professional experience
Work History
MHW1
Alabama Dept. of Mental Health
01.2022 - 10.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
Cashier/Sales Associate
Piggly Wiggly Supermarket
03.2021 - 12.2021
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, ensuring positive shopping experiences.
- Maintained accurate cash drawer, reconciling end-of-shift balances.
- Collaborated with team members to optimize store operations and service delivery.
- Handled returns and exchanges, adhering to company policies for customer satisfaction.
- Trained new staff on register operations and customer service protocols.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
Security Officer
M.A.S.T.E.R.S. SECURITY
01.2020 - 02.2021
- Monitored surveillance systems to ensure safety and compliance across premises.
- Conducted regular patrols to deter and detect security breaches.
- Responded promptly to emergency situations, coordinating with local law enforcement.
- Assisted in training new security personnel on protocols and procedures.
- Prepared detailed incident reports documenting security events and actions taken.
- Enforced access control measures to restrict unauthorized entry into facilities.
- Collaborated with management to improve security policies and practices.
- Provided excellent customer service while interacting with visitors and staff members.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
Education
Tuscaloosa County High School
Northport, ALSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Organizational skills
Timeline
MHW1
Alabama Dept. of Mental Health
01.2022 - 10.2023
Cashier/Sales Associate
Piggly Wiggly Supermarket
03.2021 - 12.2021
Security Officer
M.A.S.T.E.R.S. SECURITY
01.2020 - 02.2021
Tuscaloosa County High School
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