Megan Whitaker
Studio City,CA
Summary
Experienced Flight Attendant with a proven track record of enforcing safety protocols and excellent customer service. Skilled in problem-solving and conflict resolution, with strong organizational and interpersonal abilities. Proficient in verbal and written communication, and adept at managing multiple tasks simultaneously.
Overview
14
14
years of professional experience
Work History
Flight Attendant
Republic Airways
09.2014 - Current
- Enforced aircraft and passenger compliance with safety protocols, procedures and regulations.
- Maintained inflight manuals and schedule organization.
- Attended annual training courses.
- Collaborated with flight crew members to provide excellent customer service.
- Utilized problem solving skills when handing difficult customers or resolving conflicts between passengers.
- Ensured the cabin was clean and organized at all times, including restocking supplies as needed.
- Communicated effectively with pilots regarding changes in weather or other flight related issues throughout the duration of each flight.
- Exhibited strong organizational skills when managing multiple tasks simultaneously.
- Developed strong interpersonal skills to effectively address customer needs and/or complaints.
- Monitored and recorded cabin inventory levels post-landing to reduce product shortages.
- Maintained composure in high-pressure situations while dealing with passenger needs and medical emergencies.
Server
Maggiano's Restaurant
10.2013 - 12.2014
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, securely process credit or cash payments, and handle inventory.
- Attended company and restaurant trainings and meetings to improve serving skills and menu knowledge.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Provided new hire training.
Hostess/Server
Olive Garden
08.2009 - 10.2013
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Closed end of night cash drawers and completed bank drops.
- Filed all closing inventory and sales paperwork via Excel.
- Provided new hire training.
Education
Business Administration And Management
Ivy Tech
IndianapolisSkills
- Complex Problem-Solving
- Verbal and Written Communication
- Schedule Management
- Sales Expertise
- Company Culture and Values
- Team Oversight
References
Jason Yu
Product Designer-PartySlate
(765) 617-4993
Jordan Nowaskie
Creative Director-Outcare Health
(317) 410-8684
Kate Gomez
Flight Attendant-United Airlines
(732) 648-7551
Timeline
Flight Attendant
Republic Airways
09.2014 - Current
Server
Maggiano's Restaurant
10.2013 - 12.2014
Hostess/Server
Olive Garden
08.2009 - 10.2013
Business Administration And Management
Ivy Tech