Summary
Work History
Education
Skills
References
Timeline
Generic

Megan White

West Palm Beach,FL

Summary

Detail-oriented and driven Shipping professional offering exceptional leadership, planning and training abilities. Manages documentation, updates computer records and processes payments. Positive and motivational with proactive and resourceful approach to challenges.

Work History

Shipping and Receiving Manager

TMT Able Lawnmower
Lake Worth, FL
03.2021 - Current
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Maintained accurate computer records of materials weights, bill amounts and identified variances.
  • Served as primary technical resource on part products for customers and employees.
  • Divided and categorized cargo received and redirected shipments in response to customer requests.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
  • Pulled, verified and packaged items for shipment.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Prepared shipping documents and invoices, processed payments and fielded client questions.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.

Receptionist Administrator

Backsaver
West Palm Beach, FL
07.2018 - 08.2020
  • Promoted maintenance of professional and courteous customer interactions across reception personnel.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs.
  • Monitored visitor access and maintained situational awareness to promote on-site security and safety.
  • Greeted customers and visitors in-person and via telephone calls.
  • Monitored and screened visitors to verify access to facility and inter-office personnel.
  • Acted as first point of contact and set appointments for prospective clients.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Triaged incoming calls on multi-line phone system and directed to departments based on customer needs.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.

Receptionist

BMW
Jupiter , FL
02.2017 - 02.2018
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients and updated client records.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained building security by monitoring logbook and issuing visitor badges.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Kept records in CRM to maintain customer data.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered and quickly redirected large volume of calls on central system.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Resolved customer problems and complaints.

Education

Associate of Arts -

Ivy Tech Community College of Indiana
Indianapolis, IN

High School Diploma -

Mooresville High
Mooresville, IN
05.2009

Skills

  • Inventory Oversight
  • Standards Documentation
  • Customer Service
  • Verbal and Written Communication
  • Shipment Tracking
  • Receiving Oversight
  • Detail-Oriented
  • Issue Resolution
  • Critical Thinking
  • Inventory Management Software
  • Warehouse Organization
  • Data Entry
  • Calendar and Scheduling Software
  • Order Fulfillment

References

Yohama Larralde 561-324-8237

Devorah Ostrowsky 561-479-6793

Andrew Gunter 641-777-4974

Timeline

Shipping and Receiving Manager

TMT Able Lawnmower
03.2021 - Current

Receptionist Administrator

Backsaver
07.2018 - 08.2020

Receptionist

BMW
02.2017 - 02.2018

Associate of Arts -

Ivy Tech Community College of Indiana

High School Diploma -

Mooresville High

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Megan White