Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan White

Colorado Springs,CO

Summary

With over 20 years experience, I have honed my skills in hospitality service expertise and sales mastery. I elevate guest experiences through exceptional service and food-beverage pairings, boosting repeat business. As a manager at Na Rai Thai, I enhanced team efficiency and customer satisfaction, showcasing my leadership and guests relations management. With over 12 years experience bartending, I have cultivated a love of creating craft cocktails with fun and interesting ingredients to dazzle the senses. I take pride in my work and enjoy creating a memorable experience for every guest I come in contact with.

Overview

21
21
years of professional experience

Work History

Bartender and Server

Steakhouse at Flying Horse
10.2023 - Current
  • Creating a phenomenal experience for guests and country club members.
  • Developing rapport with guests and members while assisting in generating repeat business by providing exceptional customer service.
  • Using my experience and knowledge to guide my guests on pairing food and beverages to elevate their experience.
  • Continuously top of staff on selling chef and bar specials.
  • Making drinks and serving bar customers while cultivating a good rapport.
  • Maintain thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carry out complete opening, closing and shift change duties to keep restaurant working efficiently and team ready to meet customer needs.
  • Inspect dishes and utensils for cleanliness.
  • Training new staff to do the same.

Manager, Bartender and Server

Na Rai Thai
08.2017 - 10.2023
  • Manage entire restaurant. Including seating, serving, bussing, food running. Taking, packing and cashing out all to go orders. Bartending and managing.
  • Cultivate warm relationship with regular customers.
  • Closing the restaurant down, counting and closing out cash drawers.
  • Assest team members skillsets and assigned tasks accordingly for optimal efficiency.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maintained professional, organized, and safe environment for employees and patrons.

Bartender and Server

Biaggi's Ristorante Italiano
09.2011 - 08.2017

• Managed bar, including stocking and creating all specialty cocktail ingredients.

• Creating craft cocktails.

• Putting away all shipments of wine, beer, alcohol, etc.

• Making drinks for entire restaurant while taking to go orders, and serving my tables and bar seats.

• Responsible for cash register and closing out all servers.

Education

General Studies

Pikes Peak Community College
Colorado Springs, CO

Skills

Hospitality service expertise

Guests relations management

Food and beverage pairings

Sales mastery

Creating inovative craft cocktails

Timeline

Bartender and Server

Steakhouse at Flying Horse
10.2023 - Current

Manager, Bartender and Server

Na Rai Thai
08.2017 - 10.2023

Bartender and Server

Biaggi's Ristorante Italiano
09.2011 - 08.2017

General Studies

Pikes Peak Community College
Megan White