Megan White-Fink
St Petersburg
Summary
Challenging and visible position that will allow advancement based on accomplishments, drive, and ability.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Centene Corporation
01.2014 - Current
- Assists in developing, assessing, and coordinating care management activities to enable quality, cost-effective healthcare outcomes. May develop or assist with developing personalized care plans for long-term care members and educate members and their families/caregivers on services and benefits available to meet member needs.
- Evaluates the needs of the member, the resources available, and recommends and/or facilitates the plan for the best outcome.
- Conduct comprehensive assessments with members, caregivers, and providers to develop personalized care plans.
- Monitor and ensure timely delivery of services, conducting face-to-face follow-ups to guarantee care continuity.
- Coordinates as appropriate between the member and/or family/caregivers and the care provider team to ensure identified services are accessible to members
- Interacts with long-term care healthcare providers and partners as appropriate to ensure member needs are met
- Partner with discharge planners, physicians, and interdisciplinary teams to ensure seamless care coordination and successful discharge planning.
- Assist members in filing and resolving complaints and appeals to ensure satisfaction with services.
- Previous preceptor for new employees, providing training and mentorship to support team development.
- Committed to supporting team members by conducting visits, updating and transitioning essential information to revised forms, and ensuring timely monthly follow-ups to help maintain compliance and achieve success in their roles.
Care Manager Certified
Aging Wisely
01.2013 - 01.2014
- Effectively advocating for and recognizing client's values.
- Developing and monitoring the care plan.
- Assisting with determining the level of care needed and moving a client to an appropriate facility or arranging appropriate in-home care.
- Educate client and family on aging issues, health and life choices.
- Providing counseling and support to client and their families.
- Effective and efficient problem solving and critical thinking skills.
Director of Clare Bridge Programs at Freedom Square
01.2012 - 01.2013
- Overseeing the creative daily programming of two secure units for Alzheimer/Dementia residents at this 5-star rated facility
- Managing 42-bed skilled-nursing environment, and a 32-beds assisted living facility. Receiving numerous accolades from residents and residents’ families for changes implemented
- Establishing programs that provide superior individualized care for residents
- Aided families through the pivotal process as their loved one transitions through the levels of care as a result of the progressive disease by providing education, support and reassurance
- Creating a loving and stimulating atmosphere, which has the least restrictive and institution-like environment for our residents
- Maintaining occupancy was a priority and was achieved through daily interaction with residents and family members to build positive relationships
Brookdale Senior Living
01.2005 - 01.2013
- Promoted twice above others during first 7 years at this National Award winning facility
- Named “One of best nursing homes” in Nation in 2013, by US News and World Report
Director of Social Services - Seminole Pavilion Rehabilitation & Freedom Square Rehabilitation
01.2010 - 01.2012
- Managed the daily function of the Social Services Department of two skilled nursing facilities
- Successfully managed the discharge process for 236 skilled nursing facility beds
- Managed the discharge planning process for an average of 45 discharges each month
- Effectively maintained the initial care conference process and improved the transitional care conference to ensure that residents and families received high quality service
- Forecasting and maintaining business plans, as well as utilizing services/resources established within the Brookdale community to ensure continuum of care for residents and support for their families
Social Services Coordinator - Seminole Pavilion Rehabilitation
01.2005 - 01.2010
- Social worker for 80 bed short and long term care units.
- Accurately maintained documentation to include MDS, RAPS, Care Plans, progress notes and discharge planning of community referrals
- Worked closely with Interdisciplinary team to establish resident’s goals
- Attended weekly Medicare meeting to ensure resident needs are being met
- Coordinated discharge planning with resident, family, nursing and community agencies to ensure a safe discharge
Activity Director Certified
01.2004 - 01.2005
- Enhanced resident’s psychosocial well being by developing and implementing innovative programs to meet the changing needs of the residents
- Assessed resident status, including strengths, personal goals, and progress toward goals, significant relationships and problem areas
- Created monthly activity calendar and scheduled entertainment
Bayshore Pointe Health and Rehabilitation
01.2003 - 01.2005
Resident Liaison
01.2003 - 01.2004
- Conducted initial facility tours for potential residents and family members
- Scheduled resident admission, assigned beds, and notified clinical team of admission. Oriented new residents to ensure their needs are met
- Assisted residents and family members with initiating Advanced Directives
- Maintained written documents including progress notes, and community agency referrals
Education
BS - Psychology
State University of New York at Cortland
Cortland, NY01.2000
AS - Human Services
State University of New York at Alfred
Alfred, NY01.1997
Skills
- Case Management: Care Plan Development, Crisis Intervention, Discharge Planning
- Interpersonal Skills: Active Listening, Conflict Resolution, Empathy, Client advocacy
- Team Collaboration: Mentorship, Peer Support, Interdisciplinary Teamwork
- Compliance & Regulations: HIPAA, Medicaid, Fraud & Abuse Prevention, Conflict of Interest Policies
- Time Management: Prioritization, Task Management, Meeting Deadlines
- Communication: Written and Verbal Communication, Report Writing, Client/Team Interaction
- Detail oriented – understanding that the small stuff matters
- Experienced and educated in caregiving, elderly, and managing a care unit
- Customer focus – can make someone feel important and cared for
Certification
- Alzheimer’s Association Certified Group Facilitator, Tampa Bay Chapter
- Assisted Living Administrator Core Training Certification, Department of Elder Affairs
- Care Manager Certified, National Academy of Certified Care Managers
Timeline
Centene Corporation
01.2014 - Current
Care Manager Certified
Aging Wisely
01.2013 - 01.2014
Director of Clare Bridge Programs at Freedom Square
01.2012 - 01.2013
Director of Social Services - Seminole Pavilion Rehabilitation & Freedom Square Rehabilitation
01.2010 - 01.2012
Brookdale Senior Living
01.2005 - 01.2013
Social Services Coordinator - Seminole Pavilion Rehabilitation
01.2005 - 01.2010
Activity Director Certified
01.2004 - 01.2005
Bayshore Pointe Health and Rehabilitation
01.2003 - 01.2005
Resident Liaison
01.2003 - 01.2004
BS - Psychology
State University of New York at Cortland
AS - Human Services
State University of New York at Alfred
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