Megan Wilkins

Office Manage Duties

• I helped maintain the front desk by answering phones and greeting customers as they walked in and directing them to the area of the appliance they were in need of.
• Made the part time admin schedule.
• Train new admins and office managers for my location and other Warners Stellian locations.
• Balance the accounting books for the St Paul location.
• Handle financing for sales orders.
• Solve customer issues as needed.
• Help Sales Staff schedule deliveries as needed.
• Help other office managers as needed with daily/monthly paperwork.
• Helping with yearly inventory.
• Completing transfers from warehouse of outlet items daily.

Sales

• Help customers with purchase of new appliances.
• Solve customer issues as they arise.
• Assist new associates as needed.
• Maintain customer satisfaction by listening to their needs and making suggestions.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Executed record filing system to improve document organization and management.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Recorded expenses and maintained accounting records.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Managed accounts payable and receivable to gain better sense of overall financial stability and liquidity.

• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers with prompt and polite support in-person and via telephone.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.
• Assisted warehouse with shipping and receiving.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Communicated orders to vendors, scheduling carriers for pickup if needed.

• Developed and implemented strategies to increase sales and profitability.
• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Analyzed market trends and competitor activities to create competitive advantages.
• Trained new employees on proper protocols and customer service standards.

• Handled cash accurately and prepared deposits.
• Motivated, trained, and disciplined employees to maximize performance.
• Resolved problems promptly to elevate customer approval.
• Managed team schedule with eye for coverage needs and individual strengths.
• Mentored and motivated team members to achieve challenging business goals.
• Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
• Analyzed customer feedback data to identify areas of improvement and develop solutions.
• Managed budget implementations, employee reviews, training, and scheduling.